Same storyline project looks different on two types of computers

We work as a team on developing content and therefore we will review each other projects as well. Two of our team members have Dell computers and two have HP computers. Screen resolutions are set the same at (1280 x 1024). Yet when a storyline project is created on the HP, but viewed on the Dell, the size of the boxes and fonts appears different. We thought it would fix itself when we published the projects, but if it was created on the HP but published using the Dell, it published with Boxes/captions/fonts too large and vice versa with Dell creation and HP viewing/publishing the content. Any ideas what can be done to prevent this from happening? If the project was created on one computer and published with the same computer then the other computer can view the published version with no issues. 

3 Replies
Christine Hendrickson

Hi Emilie,

Welcome to E-Learning Heroes!

First, if you're seeing the differences while working within the project file itself, I recommend checking the system's DPI settings. 

Storyline will function as expected when Windows is set to 96 DPI (dots per inch).

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

  • Elements of the application are misplaced or distorted.
  • Objects are misplaced or distorted when previewed or published.
  • Zoomed images don't work as expected.
  • Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI.

Also, when you're sharing project files, it's best to work locally. Try to make sure you're not sharing the file through a network drive or any other external source. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

Let me know if you've checked everything suggested above and still see variations in the content.

Thanks!