Save As Picture function doesn't work
I was hoping there would be someone who could assist me.
A bit of background first, and not to bore you to death.... Our organisation uses ForceTen (Outstart LCMS), and we have been finding that sometimes when you upload a Storyline Zipfile onto the production site, and run it to test that some screens go completely black. Although there seems to be no logical reason for this, we have identified that in most cases there is a image that causes this to happen.
So the work around in the past was to go into Storyline, click on the image and then Save as Picture, to re-create the image file, from Storyline. In 90% of the cases this has solved the issue.
In the last couple of weeks I have created some new learning , and of course upon loading it into ForceTen found that both courses are giving me the black Screen treatment on some slides. I then went back to Storyline, and now when I click on the image and select Save As Picture, Storyline saves a blank PNG file.
I have 2 questions,
1. Does anyone else use ForceTen (Outstart), and if so have you come across this problem
2. Is anyone else experiencing the Save as Picture fault, and if NOT, what can I do to fix it.