save problem

What kind of computer do you use?

Hi Michelle,

Sorry to hear about the trouble you're experiencing saving files. Do you remember what the error message said? If not, can you try to create a new project and see if you can reproduce the error?

Thanks!

this is the error box.

once I did "save as" the storyline crashed.

and this is the error when the storyline crashed:

  Error

  Storyline

  1.1.1208.1316

  false

  2012-11-29T11:09:32.4629463+02:00

  Object reference not set to an instance of an object.

  Articulate.Design

  System.NullReferenceException: Object reference not set to an instance of an object.

   at Articulate.Design.ProjectFile.SaveTo(String fileName)

   at Articulate.Design.ProjectFile.SaveToFile(String fileName)

   at Articulate.Design.Commands.SaveAsCommand.OnExecute(Object[] values)

   at Articulate.Windows.Forms.CommandBase.Execute(Object[] values)

   at Articulate.Design.Commands.Ribbon.SaveAsItemCommand.OnExecute(Object[] values)

   at Articulate.Windows.Forms.CommandBase.Execute(Object[] values)

   at Articulate.Design.UI.Ribbon.RibbonMainMenuItem.OnActivate(ActivateEventArgs e)

   at Divelements.SandRibbon.WidgetBase.PerformActivate(ActivateEventArgs e)

   at Divelements.SandRibbon.WidgetBase.PerformActivate()

   at Divelements.SandRibbon.xf3cb2acd86f4f898.x96a498a5478c2847(Popup xd70b090e3181abff, Control x43bec302f92080b9, Boolean xc8051b100df41d07, Point x30a7366191877e69, Boolean x8c0ae5d05b4e2e68, Boolean x9478aa8af73dddf1)

   at Divelements.SandRibbon.Popup.ShowParented(Boolean focusFirstItem)

   at Divelements.SandRibbon.Button.OnActivateDropdown(Boolean keyboard)

   at Divelements.SandRibbon.Button.OnMouseDown(MouseEventArgs e)

   at Divelements.SandRibbon.ParentWidgetBase.OnMouseDown(MouseEventArgs e)

   at Divelements.SandRibbon.SandRibbonControlBase.OnMouseDown(MouseEventArgs e)

   at Divelements.SandRibbon.Ribbon.OnMouseDown(MouseEventArgs e)

   at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at Divelements.SandRibbon.SandRibbonControlBase.WndProc(Message& m)

   at Divelements.SandRibbon.Ribbon.WndProc(Message& m)

   at Articulate.Design.UI.Ribbon.CustomRibbon.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

  WIN 10,1,82,76

  292,960 K

  676,792 K

  Windows XP 5.1.2600 Service Pack 3

  2.0.50727.3643

  2

Good morning Michelle,

Thanks very much for the additional information. First, I just want to make sure that you're working with local content. 

Here's some more information:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues. 
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). 
3. Avoid using special characters, accents or symbols in your file names. 
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article: 
 http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx

If you continue to see this error after checking all of the information above, please let me know.

Thanks!

thanks

Hi,

I'm creating a course in Articulate Storyline which has 300 slides. Most of them are Demo and Try using screen recording features.

The slides have multiple audio, maximum of 40 seconds duration.

Now the problem is my STORY file has became unstable now. It often fail to save. It can not even import new scene now.

I need to integrate the whole thing and deliver it to client ASAP. Please help.

Thanks, Tanmay

Hi Tanmay! Sorry to hear that you are having a difficult time.  It may be best if you go ahead and submit a case so that support can assist you.