saving progress errors

Hi,

A lot of my users report random issues with their progress not being saved - i.e. they complete a course, the status reports in progress and when they launch it again, they are at a much earlier point in the course rather than at the end.  I assume this is due to a loss of connection at some point as some will see a fatal error message appear, others don't.

I have found this article explaining a code that can be entered into the published file and into the SCORM engine which will warn learners if they have lost connection.  https://articulate.com/support/article/how-to-let-users-know-if-their-course-attempt-cant-be-saved-in-an-lms-in-the-event-of-an-error

 Have any of you had success with this?  It says this is for SL1 and SL2 - we are upgrading to SL3, is there a similar solution for that version?

Thanks

1 Reply
Alyssa Gomez

Hi Sally,

This could have to do with exceeding SCORM suspend data limits. The suspend_data element for an Articulate Storyline SCORM course tells the learning management system (LMS) where you leave off when you exit the course and lets you resume the course later in the same place without having to start over. You can learn more about how suspend data and resume behavior work here. 

Are you currently publishing your course with SCORM 1.2? If so, republish your course for SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.