We have uploaded the course in our environment and testing it, we are not able to receive the statements for few questions, that is, we are not receiving the answered verb statements. We are able to receive the experienced statements for these questions. I have also tested the same in scorm and received same behavior.
Issue - 2
Another problem is that the course package send us different scaled score than displayed in the course result page.
The course packages for both the issues are attached.
Could you please analyze the course packages and see where the problem is?
Hi Shishir, I'm sorry you're having this trouble. It sounds like you already tested the file in SCORM Cloud, and you saw the same problem there. I'm happy to help!
Can you attach the original (unpublished) Storyline file to this thread? Simply click here to open the thread, then click the "Add Attachment" button.
Thanks for checking in, Shishir. I've shared your file with our Support Team so they can look into it further. As soon as they have more information to share, they'll reply to you via email from Support@Articulate.com.
I checked in on your case this morning, and I noticed my colleague Renato reached out to you via email on 9/8 to request a file from you. Let me know if you didn't receive his email, and we'll resend it. Thanks!
Thanks, Yes I have received the mail from Renato. I am in talk with him. I have provided him the requested file and other information. Waiting for his response once he analyze the problem.
12 Replies
Hi Shishir, I'm sorry you're having this trouble. It sounds like you already tested the file in SCORM Cloud, and you saw the same problem there. I'm happy to help!
Can you attach the original (unpublished) Storyline file to this thread? Simply click here to open the thread, then click the "Add Attachment" button.
Thanks Alyssa,
For the quick response. I am attaching the unpublished file for these courses.
Thanks for sending your files over, Shishir! I'll have a look, and I'll pop back in as soon as I have more information to share. 😁
Hi Shishir,
I am having a little trouble testing your file. Could you send me screenshots of the correct answers for each quiz slide like this one?
Hi Alyssa,
I am attaching the screenshots with correct answers selected.
Thanks.
Hi Alyssa,
Any updates on this. ?
Thanks for checking in, Shishir. I've shared your file with our Support Team so they can look into it further. As soon as they have more information to share, they'll reply to you via email from Support@Articulate.com.
Hi Shishir,
I checked in on your case this morning, and I noticed my colleague Renato reached out to you via email on 9/8 to request a file from you. Let me know if you didn't receive his email, and we'll resend it. Thanks!
Hi Alyssa,
I have uploaded the file today in the given location.
If any further queries to post me.
Thanks,
Shishir
Thanks Shishir, and it looks like Renato sent you some additional information earlier today so let him know how that works for you.
Hi Ashley,
Thanks, Yes I have received the mail from Renato. I am in talk with him. I have provided him the requested file and other information. Waiting for his response once he analyze the problem.
Thanks,
Awesome Shishir, and I'll keep following along too. 🙂
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