Scaling and web objects

Mar 28, 2019

Since last update we have been having serious problems with web objects. Before the last update the web objects where scaled according to browser size but now the web objects don't scale at all leaving either a scrollbar or a cropped image. (See image)

We are dependant on the use of web objects so this is a big problem with no apparent fix. So my question is if this is a permanent change in scaling that we have to take into account, and if so should we make plans for a rollback?
Since this is a critical function for our production we need to look at what our options are, and would request some input in this.

34 Replies
Alyssa Gomez

Hello, Per. Thanks for letting us know what's going on. We haven't been able to recreate this in our own testing, so we'd love to get your help.

Would you be willing to share this slide with us? We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll get back with you as soon as we test it!

Katie Riggio

Hello, Jesse. Thanks for reaching out!

What you're describing sounds similar to a few recent reports we're investigating. To help me determine if it's related to them, could you help with these details?

  • What version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  • Are your Web Objects not scaling correctly when viewed on Apple or Android device – or both?
  • Are you using the Modern or Classic player?

And if you could share your .story file with us here for troubleshooting, that would be golden! We'll test it in a similar environment and delete it when we sort what happening here.

Jason Hegel

Same trouble here. Web Objects not scaling. Specifically an image I am working with.

Here's my course:

Basically, guitar image shows up fine on screens with higher resolution. When you play the course on a laptop with lower res, you end up with vertical and horizontal scroll bars.

Thanks for any help with this.

Ren Gomez

Hi Jason,

Thanks for sharing the link to your course! It seems the image is looking good on my end. Would you mind sharing your file with our Support Engineers for some testing to see what could be causing scroll bars on that web object image in lower resolutions?

They'll be able to dig in a little deeper and will always delete the file after testing!

Allan Weghorst

I am seeing the problem with Jason's Guitar webobject above with the scroll bars also. Just grab the corner of your browser and resize the browser smaller, and the scroll bars appear.

The webobjects used to scale with the browser prior to version 3.26. But starting with version 3.26 in April webobjects no longer scale, and now get scrollbars when the browser is too small.

I created a very simple test to illustrate the problem, and am providing the source files.

Compare the same storyfile here published with versions 3.25 and 3.32 (and resize your browser to see the difference)

Storyline 3.25 HTML5 Output  (the old scaling way):

Storyline 3.32 HTML5 Output (new non-scaling and with scrollbars): 

Source Files:

Note that I tried Modern and Classic (with scaling) players and the results are the same.

This is actually a very big issue for us.

Thanks, Allan

Vincent Scoma

Hi Allan,

I really appreciate the detailed information you provided! 

I am notifying our team about the issues you are seeing and including the links you provided. 

Once a bug is reported, here's how we tackle it. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a timeline before we have a fix finalized. You're in the right place, and we'll share as much as we can, as soon as we can! 

Ryan Somma

Just adding my voice to those who are still seeking a solution to this. The ability to revert to older versions of Storyline has kept us being able to continue publishing courses, but this issue is now so old that the working version is no longer available. Our team has now resorted to keeping an old version of Storyline installed on one computer to publish courses. I don't know what we will do if we lose that machine. This could become a critical issue for us at any time now as our entire course library would be impacted. I would be happy to provide sample files and example courses if that will help.

Ryan Somma

No sooner did I post the above, then I found another thread with a post from yesterday indicating that this issue has been addressed in Update 34 (Build 3.34.20804.0) for Storyline 360. I have downloaded this version, rebuilt one of our courses, and have confirmed the issue is resolved:

Thank you so much! This is a great relief!

Katie Riggio

Hey there, Lee. Happy to dive in!

First, I'm curious if these steps to tweak Adobe Animate CC's scaling setting does the trick.

If not, we'll need to take a second look at this behavior. Are you comfortable with sharing your .story file with us for testing? We'll share our findings with you and delete the file after!