Scorm Cloud and Page Not Found

I use Storyline 2 for our development of courses. I have been asked to test the courses on an iPad in ScormCloud, the links are below. These links work fine from a PC/laptop, but when using an iPad our testers get an Ooopps Page Not Found error. 

Help.

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=bc21e6c8-7a88-44e5-b125-4101c736ebde 

 https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=762a36e9-511c-4b2b-8dfe-c15be609d8c7 

12 Replies
Ashley Terwilliger

Hi Melissa,

Thanks for the image. I tested both the links, and the first one after I tested it in my PC it would no longer allow me to access that link on my iPad vs. the second one I was able to open it on my iPad and PC. On the iPad it directed to the Mobile player app and I received the "Cannot access content error" detailed here. It looks like you included the published output folders, and I'm unable to see your publish settings that way. Could you include one of the .story files so I could take a look and test publish that one? 

Melissa Morrison

Hi Ashley,

I don't do our iPad testing, so I can't get you screen capture right now.

The Main company LMS I use (we have about 8), is years behind and does not do mobile or TinCan API. When I edited my publishing settings for mobile devices and the TinCan API setting, I didn't save the file, so those settings did not save, but the first image is what I used for mobile publishing.

Your player is different than how it should look, see my second attachment.

Ashley Terwilliger

Hi Melissa,

Within the mobile player app you're not able to use a customized player, so that's how it'll look.  You can read more here about the differences in Flash, HTML5 and Mobile player output. If you'd prefer to not have that, you'll want to remove the option for Mobile player app and Tin Can API (unless the latter is what is required of your LMS, although if it's older I doubt it). 

With that most recent link though, evyerthing seems to be working as expected. It may also help to review the information here on how to publish for mobile deployment.