SCORM Courses not "completing"
I've created several SCORM (1.2) courses using Articulate Storyline and have uncovered a bug that affecting the results of our users.
Our users log onto our LMS to take the courses and complete a quiz.
If a user exits the course early (i.e. closes the player window before getting to the last slide) the course will show up in their status as "incomplete". When they return, the course will ask them if they would like to continue where they left off. We've answered both yes and no to this question but the results are the same. If a user tries to retake the course and completes it, it still does not show up as complete in the LMS. We are able to replicate this error at will, and the only way to have the course show up as "complete", is to manually go in and adjust the result. We've contacted our LMS provider, BizLibrary, and they have concluded that the bug is either in the software or in the authoring/settings of the course. I have gone into one of the courses and attempted to reset/adjust settings but nothing seems to work. Basically, if the user does not go to the very last slide to exit the course (on the first try) the LMS will not mark them as "complete". Has anyone else encountered this?