SCORM file playing, but the user can only hear the audio, the visual is not showing.

Aug 31, 2017

One of our users is only gets audio when he launches the SCORM file. Our LMS is Moodle and he is using Chrome. 

I was not able to reproduce this error, but apparently things are not working on his end. 

Does anyone have any recommendations to fix this?

 

Thank  you 

1 Reply
Ali Goulet

Hey Brittany!

Sorry your learner is running into that snag when viewing the course in Chrome. 

The first thing I would try if you haven't yet is uploading the course to SCORM Cloud to see if the same thing occurs there. That'll give us a better idea of if this is file related, or something happening within your LMS.

You're also more than welcome to share your unpublished .story project file here as an attachment to a comment. I'd be happy to help with testing! 

Keep me posted 😊

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