Scorm package Data Tracking issue of HINDI and other local languages

Jun 04, 2019

Hello Everyone,

We are facing an issue regarding passing SCORM package parameters to the LMS. 

We are developing the course in local languages 

1. Hindi and

2. Malayalam 

When we pass the QUIZ SCORM DATA, the learner's response and correct response is displayed blank. This issue is not being faced when we pass the value in English.

We uploaded the course in our LMS as well as in SCORMCloud to verify the issue. Both of them are showing the same result.

Another interesting factor to note is that the question description is displayed correctly in the respective fonts. We have used Nirmala UI which is aUTF-8 font, for Hindi and Malayalam.

We are attaching the source file as well as the snapshot from the SCORMCloud with the thread.

Please shed some light to solve this.

Any work around for this would be really grateful because we have over forty courses in our LMS effected with this issue. 

2 Replies
Katie Riggio

Hi, Aiswarya. Thanks for your post, and a great call to also open a case with our Support Engineers!

I see my teammate, Robert, carefully tested your file and linked this behavior to an open issue in Storyline 3 that we are monitoring. For those following along, the issue is where non-English characters and symbols can cause quiz data to be undefined in LMS logs and reports.

Appreciate you working through this with us, and we'll keep this discussion posted on any new developments! 

Katie Riggio

Hi again, Aiswarya!

I'm back with great news: Update 7 for Storyline 3 is now live. You can explore all the enhanced features and fixes here! 📰

One of the fixes addresses the problem above where non-English characters and symbols would cause quiz data to be undefined in LMS logs and reports.

Click here to download this latest version, and then let us know how you go!

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