Screen capture from Internet Explorer and Edge won't save

Oct 22, 2015

I noticed that screen recordings don't get saved when using IE11 or Edge on my Windows 10 PC.

The slides appear in the "save dialogue" and seem to be processing when I attempt to save them in a new scene but then they just disappear.

Chrome and Firefox work fine.

I use Storyline 2, update 7. I'm guessing that this might have something to do with Windows 10 since I recently made a screen capture on a Windows 7 computer with no problems.

Thank's for any input on this!

6 Replies
Christie Pollick

HI, Alexis -- Thanks for your patience while I did some testing. Unfortunately, I did not encounter the same problem and was able to save my screenrecording in the same environments where you ran into difficulty. You may want to run through the repair steps listed here, and you are welcome to use this form to reach out to our Support Staff for further investigation if issues persist. 

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