Screen capture issues

May 30, 2017

Hey All, I am having a little trouble when recording my screen. I am outlining the area I want to capture but when in storyline it adds this black boarder around two sides. I can't seem to find what setting may control this. I have attached a screen shot of what I am seeing.

1 Reply
Ali Goulet

Hey Lysha,

Sorry this is happening! Thanks for including that screenshot, really helpful.

On the monitor that you're using, can you check your DPI settings and make sure they're set to 96 as described here

If your DPI is set to something else, it can cause things to be displaced and wonky in Storyline 2.

Let me know what you find! You can even take a screenshot of your DPI settings and share it here if you have questions.

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