Screen capture tool not "seeing" all screen elements in Ceridian Dayforce application
We are using Storyline to create step-by-step training modules and some of the Ceridian Dayforce (timesheet application) windows are not "seen" by the Storyline screen capture engine. Some screen captures do show the screen accurately, other screens instead show another open tab (with hotspots pointing to what doesn't show), or just don't show some areas of the screen--for example, one column of a table is a solid color rather than showing the contents of that column.
I'm guessing there is something unusual about the way the Dayforce pages have been built, and we've reached out to the developer as well. But has anyone else run across instances of Storyline's screen capture tool not accurately capturing the screens? If yes, how did you resolve the issue, or did you have to do a static workaround? (This is an instance where I wish Storyline's screen capture tool had the single screenshot option available while doing capture, as Captivate does.)
Thanks for any solutions people may have to share!