When I do a screen capture the video is created and plays fine within Storyline. If I do a screen capture and try to right click to 'Export movie' the mp4 created only shows a black screen and plays the audio track. If I publish and then open the story_content folder, the mp4 can be viewed (although the quality isn't as good). None of my co-workers with Storyline are having the same problem. Does anyone know why this is happening and how to fix it?
Sorry to hear about the trouble. Hopefully we can find out why the exported video isn't playing properly.
First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.
If you're already working locally with your Storyline project files and you've updated, it may help to run a quick repair:
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Hi there Catherine,
Sorry to hear about the trouble. Hopefully we can find out why the exported video isn't playing properly.
First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.
If you're already working locally with your Storyline project files and you've updated, it may help to run a quick repair:
Articulate Support - How to Repair Articulate Storyline
If you still have trouble, you're welcome to share a .STORY file that contains the video. I'd be happy to take a look.
Thanks!
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