Screen cast does not play in LMS production, but plays in articulate and in scorm cloud

I've built a course in Storyline 3 that consists of 1 screen cast.  When I preview it in Storyline and in ScormCloud, it works as designed.  When I view the course in the LMS staging environment, the screen cast does not play, the text overlay plays, and the timeline continues to advance.  This slide is built on one layer.  I am also using Chrome.

Please help.  I've been searching through other discussion threads and have had no luck in finding a resolution.

Thank you.

 

2 Replies
Katie Riggio

Hi there, Lyly!

Sorry to hear the recording isn't working correctly in your LMS. Brilliant move to test the output in SCORM Cloud, and I'm glad to hear it runs smoothly there.

What LMS are you using? Hopefully other folks who use the same one can share their experience.

If there's anything we can help with, please let us know!