Screen Record *Becomes* Blurry

Hi all, would appreciate any advice.

When a colleague screen records in Storyline 360, the recordings themselves are crisp. She's using the same settings I've used and the same templates. Different computer, but comparable.

We do a build. When we play the content, after a few seconds, the screen record suddenly becomes 'out of focus' (comparable to focusing a camera then moving it an inch). It sometimes moves back into focus for a bit, then shifts back out of focus. Tried on multiple machines and monitors with same results.

Has anyone seen this before? Lots of experience here creating sharp screen records over the years. Created plenty of blurry videos and fixed them, but never one that *goes* blurry. This is a new one on me.

Once I'm back at my desk in a bit, I'll upload a link to a sample.

3 Replies
Katie (Gokhshteyn) Riggio

Good morning, Michael!

Sorry to hear you're facing this problem, and I'm glad you reach out for help. I see you're already knee-deep in troubleshooting with Renato on our Support team to see if we can determine why the recordings suddenly become fuzzy.

While he carefully analyzes our next steps, I wanted to share these techniques for recording high-resolution screencasts just in case they may help. 🤞

Thanks for working with us, and I'll follow along in your case!

Katie (Gokhshteyn) Riggio

Thanks for continuing to reach out, Michael!

This is a tough one, but I do not doubt that you're in skilled hands. I see Renato is ready to dig into your .story file. Here's the unique upload link from your case to send it privately.

We'll figure this sudden blur oddity out together, and I'll continue to follow along!