Screen Recording action shrinking
Aug 05, 2015
By
Luke Barrett
Hi all,
Got a bit of an odd one here. I resized an existing system capture project to match the larger resolution of the new project I'm working on. I then imported some screens from the existing project into the new one. So far so good.
However, when I work on these existing screens in the new project, they seem to shrink to (what I assume is) their original resolution when I preview the screen, which leaves a large amount of padding around the edge of the screen capture. This means that the published output is very inconsistent, with some screens full screen in the player, while others have padding.
Has anyone experienced this before? Any suggestions or advice would be greatly appreciated :-)
5 Replies
Hi, Luke -- Sorry to hear of the issue you are experiencing. Would you be able to provide your file or a sample that illustrates the behavior you are seeing and we can take a closer look for you?
Hi Christine,
Thanks for the response. I've attached a sample as requested. In the 'Notes' section of each slide, I've explained which slides come from the orignal project, and which are from the new project. Hopefully that gives you enough information. Please just let me know if there's anything else I can provide which might help.
Edit: After a bit more testing, it seems the shrinking mostly (but not always) happens when I do any 'Action fine tuning' on the screen recording action. However, this is not happening all the time.
Cheers.
Hi, Luke -- My apologies, but I am not seeing the issue you are describing. For further investigation into the issue, please use this form to submit a case with our Support Engineers, and you will be hearing from someone via email shortly thereafter.
Hi Christine. Thanks for taking a look. I'll log a support case as per your suggestion.
Cheers.
Thanks, Luke, and I will be on the lookout for your support case to follow along. I will update the thread with suggestions shared by Support for those who may be having the same issue and come across this thread.
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