Screen recording - doesn't recognize some keys

Nov 18, 2013

I continue to get "Press R Shift Key" in my screen recordings (prompts), when what I actually did and want the prompt to say/have the user do is press the Tab key to move to the next field.

How can I fix this without overhauling the whole thing?

3 Replies
Ashley Terwilliger-Pollard

Hi Lisa,

I just tried recording a screen, and was able to press the Tab key and have that included as a part of the recording and it appeared in the hint caption as well. If it seems that Storyline is behaving oddly, I'd check the following items first:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.                                                    
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

Next, is this happening in only one file? If so, I'd try importing that into a new Storyline file.  If it's happening in every file, you may want to conduct a repair of Storyline. 

Also, you can update what the items say as the Hint caption all are created as a layer, and the "Tab" key will be created as a Shortcut Key quiz item, which you can also edit. 

Lisa Ward

The problem appears to be an accessibility setting, from the research that I have found.

Also, how about the text entry field for a password?  Is there a way to make the characters appear as dots (i.e., the actual entered characters do not appear -- dots appear in their place for security purposes), as it does within the actual software that I am documenting?  I have not found anything yet that works. :-(

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