screen recording glitch
Mar 20, 2017
Excuse me if I'm doing something dumb, but I'm new to SL2. I'm trying to do a screen recording step-by-step (view mode). When I preview it it looks great. When I publish, the flash version is great but in the html5 version it's buggy. The problem is the recording seems shrink as it jumps between slides (giving it a glitchy look) and I see a second (original size version) underneath:
What am I doing wrong?
Thanks
Barry
24 Replies
Hi there Barry, welcome to Heroes!
Thanks for including that screenshot! After you publish the content, did you upload it to a web server or an LMS? My first thought is that if you're testing locally, rather than uploading to an LMS or web environment, that may be what's causing this wonky behavior you're seeing. You'll want to make sure to upload your published output to it's intended environment to test it properly. Also, what browser are you using to test the content? These are supported for Storyline 2:
Hi Alyssa,
Thanks for your quick reply. Yes I tested locally and uploaded to my website - both had the same glitch. I tested in edge, IE, firefox and Chrome - all latest versions and all show it with the same glitch.
I can't believe the screen recording in storyline is that bad - is it? Am I better using something else?
Thanks
Barry
I created a new SL2 project, didn't change any settings just did a quick and simple recording and published and you can see the way it jumps and it looks like there's a second version underneath:
nissarana.com/drawingportal/glitch/story_html5.html
When I record at 100x562 (it says in teh recorder this is the size) the video is actually recorded at 1008x576 and then scaled down to 98% (according to video tools>> options>>size) so it appears 984x562? Why? - sorry for multiple posts :)
Thanks for sharing that link, Barry. I can definitely see the video glitch and it looks like there is a second version underneath. This seems to only happen in the HTML5 version you shared above--I'm not seeing it in the Flash version here. I'd like our Support Engineers to weigh in on this and investigate what's going on with the HTML5 version. You can reach them directly right here, and they're available 24/7 to assist. Also, be sure to let me know your case number so I can follow along!
Was there a resolution to this issue? I'm seeing the same problem.
Hi Brian!
It looks like this issue is directly related to the HTML5 output. Is that what you are seeing as well?
I do appreciate you reaching out though as we do try to prioritize issues based on user impact as you can see here.
I will add this thread to the report.
Yes Leslie, this does appear to be limited to the HTML5 output. The videos are stretched vertically about 2%, or 12 pixels in my case, and remain the same for width, and it's then scaled down to fit the project size which causes it to have space on either side where the background shows through. It causes it to look like it's flickering as the background loads and then the video. I was able to limit the effect by opening the series of videos in Adobe Premier and resizing the videos to be the originally recorded size. However, reprocessing the video has left it darker than the background so some of the flickering remains but now due to the difference in brightness.
We have a number of clients who have a GP blocking flash due to security concerns, and we've had our own problems with flash disabled by default in chrome and firefox while the browser check in storyline will send the flash version anyway, which leads to a lot of phone calls. Given that Adobe themselves set an end of life for Flash, I would think that getting HTML5 squared away would be the top priority. Maybe that's some incentive to upgrade to 360? Can you verify if this issue exists in 360?
Thanks,
Brian
Hi Brian!
I'm not seeing a similar report. I'd be happy to take a look and upgrade your course if you'd like to see it in action :)
Just an FYI, I too am experiencing the same problem viewing in HTML 5.
Hi Donna,
I appreciate you popping in to share your viewing experience as well.
Just wanted to confirm that you are using SL2 as well?
Yes, I am using SL2 as well.
Thanks for confirming Donna.
Hi Leslie,
is there any fix to this problem available?
I have the same issue and flash is not an option for us.
Hello Erika and welcome to E-Learning Heroes :)
Sorry to hear that you've been impacted by this. Are you using Storyline 2 as well?
Nothing new yet. I do appreciate you following up with us. It’s helpful to understand how many folks are experiencing this bug and how often they encounter it. We’ll definitely let you know when we know more.
I am having the same issue and it has just been made a defect in Storyline 360. The issue still exists in the HTML5 however if I am limited to Flash then i can not use the feature for the new modern player that I really happen to like. I hope this gets resolved sooner than later!
Hi there Debra,
I'm so sorry this is impacting your project! We'll definitely let you know once the issue is resolved. Thanks for sticking with us on this. 😊
I know its been a few years and that this was an issue in Storyline 2, but I'm having the same video record outcome (it looks like a larger webpage is sitting behind a smaller one), see attached. is there any way to fix this. I'm using 360.
I used Adobe Premier to resize the video in the storyline output to the correct size and overwrote what was in the output folder. I was able to do this as a batch so it wasn't that painful, but it's a stupid problem to have.
Thanks Brian, but that is a lot more work than I want to do on this. After all this time, I hoped there was a solution.
Hi Linda,
Thanks for sharing that screenshot a few posts back! It's always helpful to see what's happening on your side of the screen. First, I want to share with you one of our support articles that explains screen recording in great depth! It's definitely one to keep bookmarked.
We haven't heard reports of this issue happening in Storyline 360 yet, so I'm happy to help investigate!
Can you provide more information on your story size and recording dimensions? Also, does this happen when you recording other webpages or apps, or is it specific to the one in your screenshot?
I'm happy to take a look at your project. Are you comfortable with sharing your project by attaching it to this discussion? If you would prefer to share your project privately, you can do so by using this link and our Support Engineers will take a look.
Hi Lauren,
The recording size was 815 X 512. I don't know the size of the file because I've added on to it since then, but it would be small because the screen recording was one of the first things that I did. I haven't used 360 for other recordings yet, so I don't know if it will happen while recording other screens. Hopefully, it's not a continuing problem.
I ended up re-recording it on Storyline 3 and it worked fine without the double image. I deleted the previous screen recording, so I have nothing to share.
Linda
Hi Linda,
Sorry for the inconvenience re-recording probably caused, but I'm glad the re-recording worked!
For the time being, a quick workaround for the issue is to utilize the "crop" feature after recording the screen. I created a short tutorial to reference.
We'll let you know once the issue is resolved!
Okay, thanks.
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