Hi there! I'am having an issue when i want to add a slide with screen recording in Storyline. I record it as i did yestarday and it worked, but today it gets in fast forward both image and sound.
Exactly even if it wasn't what I expected to read...
I didn't find any option for the screen recording... but it must have a solution .... I don't know if it will change anything but have you try to make your screen recording longer on the timeline ?
Exactly even if it wasn't what I expected to read...
I didn't find any option for the screen recording... but it must have a solution .... I don't know if it will change anything but have you try to make your screen recording longer on the timeline ?
Second question (call me Columbo), when you go to your 'insert Record Screen', choose your screen records, and choose video on a single slide, does it play in fast forward too ?
That is exactly what i do. I don't want to have it in slide by slide option. In slide by slide it works correctly but it does not insert tha narration. I don't know if that is normal or not. But i need it on a single slide.
If I have good memory, the video format build with the Screencast is MP4's format. Right ?
So a video format, like any other... And something has to be wrong if you have the problem ...
but what ?
I start lacking of idea to help you...
Another simple question, are you sure not to have modify any option in your computer, with another software maybe, you or another colleague maybe? Maybe a very simple thing. . .
I may be wrong but I think it is "just" a bug (I understand for you it is not just a bug).
Try to submit a case. In one hour or two US people will be here to help !
Sorry not to have help you more...
Last idea (it works very few but it may helps) : try to stop your computer, wait for about 15 minutes (in order to empty the memory of your computer), and restart it. Maybe it will help...
I wasn't able to find a support case for this issue. Were you able to submit one? If so, can you share the case number with me so I can take a look?
Also, just want to mention this in case you haven't checked this; try to make sure that you're working with projects that are on your local hard drive. If you try to edit, or add a recording to a file that's on a network drive, USB drive, or any other external source, you may run into issues.
Are you able to create a new project, insert a screen recording and share the project's .STORY file here, so I can take a look? You won't need to publish the file, just save it. Then, attach it to this thread by clicking on the paperclip icon in your response. If your project's name is "TestProject", the file name will be "TextProject.story". Let me know if you need any help with this.
20 Replies
Hi Anthi,
Simples questions :
- do you try just to close and restart Storyline?
- do you try to publish it to see if it does the same in 'true' situation ?
Sebastien
Hi Sebastien,
Thank you so much for repling!
Yes i did restart Storyline and i published it but the issue persits.
You are welcome !
What about another screen recording ? Does it bug anyway or not ?
I tried to create a new project and it does the same thing.
Is that what you mean?
Exactly even if it wasn't what I expected to read...
I didn't find any option for the screen recording... but it must have a solution .... I don't know if it will change anything but have you try to make your screen recording longer on the timeline ?
Yes, i have! it doesn't change anything....
Thank you so much anyway!
Exactly even if it wasn't what I expected to read...
I didn't find any option for the screen recording... but it must have a solution .... I don't know if it will change anything but have you try to make your screen recording longer on the timeline ?
Second question (call me Columbo), when you go to your 'insert Record Screen', choose your screen records, and choose video on a single slide, does it play in fast forward too ?
That is exactly what i do. I don't want to have it in slide by slide option. In slide by slide it works correctly but it does not insert tha narration. I don't know if that is normal or not. But i need it on a single slide.
OK, I didn't understood it.
So, if you insert a simple video, do you have the same problem ?
No, i don't have the same issue.
If I have good memory, the video format build with the Screencast is MP4's format. Right ?
So a video format, like any other... And something has to be wrong if you have the problem ...
but what ?
I start lacking of idea to help you...
Another simple question, are you sure not to have modify any option in your computer, with another software maybe, you or another colleague maybe? Maybe a very simple thing. . .
I can't remember unfortunately but i don't think so.
I just tried to create a new one and now it was only the voice in ff and the video was ok.
But the voice was still in fast forward and it the sound is not clear.
I may be wrong but I think it is "just" a bug (I understand for you it is not just a bug).
Try to submit a case. In one hour or two US people will be here to help !
Sorry not to have help you more...
Last idea (it works very few but it may helps) : try to stop your computer, wait for about 15 minutes (in order to empty the memory of your computer), and restart it. Maybe it will help...
Keep me informed !
Thank you very much! I really appreciate it!
I will wait for the sun to rise in the US and as soon as i have the answer i will post it here!
Thank you so much!
OK you are really welcome!
See you soon !
Hi there again!
As i haven't found the solution yet, does someone have any idea of what could cause that?
Thank you again!
Hi Anthi!
I wasn't able to find a support case for this issue. Were you able to submit one? If so, can you share the case number with me so I can take a look?
Also, just want to mention this in case you haven't checked this; try to make sure that you're working with projects that are on your local hard drive. If you try to edit, or add a recording to a file that's on a network drive, USB drive, or any other external source, you may run into issues.
Are you able to create a new project, insert a screen recording and share the project's .STORY file here, so I can take a look? You won't need to publish the file, just save it. Then, attach it to this thread by clicking on the paperclip icon in your response. If your project's name is "TestProject", the file name will be "TextProject.story". Let me know if you need any help with this.
Thanks!
Thank you very much for your answer, Christine!
Today it works normally, i cannot see why but i am happy!
Thank you for youe answers!
Good morning Anthi!
Very happy to hear it's back to normal, now! Maybe it just needed a break.
Let us know if you run into this issue again.
Have a great day!
Thank you Christine!
Have a great day!
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