Screen Recording: Last few seconds cut off when published
May 09, 2012
By
Jill McNair
I made two screen recordings in SL today that play perfectly in preview. However, in the published version, the last few seconds are cut off, which cuts off the last word or two.
Also, in the published version, I scrubbed ahead in the video to get to the next slide (there's no "Next" button, but there is a trigger to move to the next slide when the timeline ends). When I did this, it moved the video ahead, but did not seem to advance the timeline because it did not advance to the next slide for what seems to be the amount of time that I scrubbed ahead. Is this the wrong trigger to use?
I've tried a few things, but my brain is just fried, and I was hoping someone might have some ideas as how to fix this.
26 Replies
I've noticed a few similar little anomalies when media ends exactly at the end of the timeline. Try stretching the timeline and additional bit and see if that solves the problem.
Hi Russ,
I added 2 seconds to the end of the timeline for each video - no luck. It is still cutting off the last few words.
In the future I will make sure to add a few seconds at the end of any screencast, but does anyone have any ideas what I can do short of re-recording?
Hey Jill.
Could you submit a case and share your .STORY file with us so we can take a looK?
Here's another one to try, Jill. Look at the audio track in SL's audio editor. Is the file truncated there, too? If not, try adding a couple of seconds of silence onto the end. Save and see if there is any difference when you play it.
If it is truncated (as seen in the editor), I'd guess that SL is probably not the culprit - unless maybe you originally recorded it within Storyline.
@ Justin - submitted
@ Russ - I used Storylines "Record Screen" option to make these recordings - the only thing I see are the video files - no audio files anywhere I could find.
Ah, sorry. I got off the track and thought we were talking about audio. The same method may still be worth trying using the video editor.
The only option for editing the length is "Trim" - but this only lets me make it shorter. There's also no option to add some silence like in audio. I've submitted this as Justin suggested - hope they can fix it!
Yeah, I see that. No way to do any cut and paste. If you do record it again, you might want to leave it running a couple of seconds extra to make sure nothing gets truncated. Then use SL's "Trim" to carve off the deadwood to fit.
Hi Jill. I was able to duplicate your issue by letting the video play though versus seeking through the video. I've escalated your case to our senior level support team who will continue to investigate.
Thanks Justin,
Hurray - I was able to get the videos to play the whole way through by deleting and reinserting them.
I thought of this because there were no problems with the screen recordings - they were not cut off. For some still-to-be-determined reason, the slide (or some other mystery culprit) was cutting the videos off.
I reinserted the videos from the published output file and it worked great! Probably could have tried the original screencast files too, but I thought I might have the same problem.
I wanted to share this as a work-around solution for anyone who runs into this too. And meanwhile, I'm sure the experts will get to the bottom of this! Thanks for your help Justin.
Hi Jill, I was wondering if you had found a work around on this? I am having the same problem, my videos are cutting off about 4 seconds to early. I made sure the time line is a few seconds longer than the video lasts, and when I looked in the articulate video editor, it shows the correct video length. I even tried going into my original video file and i extended the video for 4 seconds, however that hasn't fixed the issue.
any help is appreciated!
Hi Corey,
Would you mind sending us your .story file so we can test it out on our end? Thanks!
Hi - I have the same problem with video cutting off the last couple of seconds. Was there a solution to this?
I went back to Jills suggestion but when I checked out the videos in the output file, they were also cut off.
Hi Alana,
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Was there ever a resolution to this? My recording plays fine in Action Fine Tuning, but when I play the recording in Preview or through the timeline it's cutting off the last 1-2 seconds.
Hi there Mary,
It seems this issue is project or system-specific. In Anna's case, it may have been due to viewing the project locally.
Doesn't sound like that's the situation for you, however, since this is happening when you preview the course.
Please make sure that you're working with local project files:
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you are working locally and the recording still cuts off at the end, are you able to share the .STORY file here or privately?
Thanks!
So the fact I'm using Dropbox could be an issue?
Hi Mary,
Yes, actually. I've seen quite a few reports of problems running files from Dropfox folders.
If you can, try moving the project files to another location on your hard drive and see if that helps.
Thanks!
I've also noticed that the last few seconds of video is being cut off in screen recordings, even before publishing. I recollect that the same thing used to happen to me in Captivate.
Typically, at the end of a given recording, there might not be any more mouse clicks or other actions on the screen, but conversation would continue. I would find that the last seconds of audio were clipped off. I'm finding the same thing happening in Storyline.
The solution in Captivate was to click the mouse or make some other sort of screen action before ending the recording process. I suspect that the same solution might work in Storyline, though I still have to test the theory. In future, when making a screen recording, I'm going to click my mouse one more time before I press Escape or click the Done button or otherwise end my screen recording.
HI Gregg,
Can't say I've heard of that before - would be interested in hearing what you find out.
Now, if it's a step-by-step recording, that would make sense :D For a single video? Not quite sure about that - but if you find something, please share!
If not, we'd be happy to help with the problem.
Thanks!
I have a number of projects that have numerous videos in them. I am running into the same problem where random videos get cut short by a few seconds. I have extended the timelines, yet the problem still occurs randomly. I have looked all over the articulate community and have not found a solution for this. From what I find, the only answer STAFF gives is to submit the file, however I can not due to confidentiality. This is obviously a common problem. Has anyone found a TRUE solution for this problem? (Not just a work-around that works some of the time)
Thanks,
Michael
Hi Michael,
I'm sorry to hear you've run into the issue as well. Based on the last posting in this thread - and another thread here, you'll see that both Christine and I have looked for cases associated with the users who shared that information and haven't a) found a case or b) heard back from the user in the forums with additional information - which is why we've continued to ask for files.
If it's happening consistently for you, could you recreate it on a sample file with a video that isn't restricted due to the confidentiality issues? Also, if you can share with our Support Engineers we can always discuss signing an NDA if that would satisfy the confidentiality issues.
I also am having this problem with the end of videos being cut off... Is there a fix?
Seems to work for me now. To fix, I had to:
Now it seems to work.
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