Screen recording : missing pixels, middle of the video is cut off.

May 26, 2020

Whenever I record my screen there is a section in the middle of the recording that is missing. See attached file and project file.

This problem is present during preview and publish.



6 Replies
Jean-Philippe Côté

I have captured a video using Flashback Express 5 and inserted in into storyline and it also cuts off a row of pixels in exactly the same fashion.

Format : mp4.

CODEC : openh264

Compression in flashback express 5 : none, every quality setting is at max.

Compression in Storyline : none.

The video is good in Flashback, the problem occurs only when it is inserted into storyline.


See attached file, both video objects are on top of eachother, both of them have a missing row of pixels in the middle. The one underneath is from Articulate screen recording, the smaller one on top is from Flashback 5.

It also appears the same way in articulate video editor.

Jean-Philippe Côté

I just found out that if the ratio of the video capture isn't the same as the ratio of the project, it will distort no matter what.

It doesn't matter if you captured it with Storyline, Screen to GIF, Flashback, or anything. If the video is anything other than 16:9 it will distort. The video can occupy 10% or 90% of the real estate on the slide, it will distort if it's not 16:9, because the project is 16:9.

You can insert a video of any resolution or any ratio in a 16:9 power point with no distortion whatsoever.

Why can't storyline just put the video on a slide as is, and not mess with it at all?

Leslie McKerchie

Hi Jean-Philippe,

We do recommend that the recording window matches your screen size as you can see in our documentation here.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.

I'd like to try to recreate this issue so that I can share it with the team to dig into.

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