Screen Recording - Not capturing the area in red box

Articulate Team,

I used the screen recording feature last week to successfully create "How to" slides, using the view mode.

Today, I am attempting to use the same feature (screen recording) and I am experiencing two issues:

1) In the preview, it shows part of the screen that was not in the red box

2) When I click insert, it is not inserting the slides into my Articulate file.

I have checked my DPI resolution.

This is my first time using the screen recording feature since completing an Articulate update last week. 

Using: Storyline product

Deanna