Screen recording not inserting in Story View

Dec 17, 2014

I'm using Storyline 1 and when I screen record scrolling movement on a web browser page, it says it's saving and inserting, but the recording does not appear in Story View (either in a scene that I assign or a new one I create). That or it'll record and insert as a static screen shot with a mouse movement that I never made in the screen recording. For other screen recorded actions like clicks and mouse movements, they insert into Story View just fine. Help.

3 Replies
Ashley Terwilliger-Pollard

Hi Lydia,

So it's just recording a web browser that you're scrolling the page? I'd want to first confirm that you're using the newest update of Storyline 1, update 8 available here. Please also confirm that you're working locally as described here.  If you're seeing this in all your files, it would also be worth going through the repair. 

Steven Price

I'm experiencing the same problem. After recording nearly an hour of footage, I only had a "saving" window that never moved. Where is my footage? Is Articulate not reliable? My company has or is the process of purchasing several licenses, but must pump the break if it isn't going to prove reliable. 

Katie Riggio

Hi there, Steven!

I'm sorry to hear this. After recording your screen with Storyline 360, the Insert Slides window should appear:

1

We'd love to help you sort what happened to the recording, so I've opened a case for you with our Support team. They'll take it from here and will share the next step by email. 

See you there!