Screen Recording not playing properly

I have a screen recording being used as part of a test.  Everything works just fine until we get to the part where there is a click and drag on the screen (users should be able to just see the screen as it scrolls up and down).  However, when it comes to that slide, the screen recording does not play automatically.  If I click on it, I get a message saying the selection was incorrect.  There are no correct/incorrect layers on the slide.  In preview mode (and I am working off my local computer), the "incorrect" message seems to time out, then the screen recording of the page scroll plays.  In the LMS, users just get stuck on the slide and can't continue.

Any thoughts as to why the screen recording doesn't play, and why I'm seeing an incorrect message when I click the slide?

Thanks,

Adam