Screen recording previews and publishes fuzzy

I am recording a software screen which appears pixelated while previewing and publishing in SL2

The story size is 1024 x 768 and so is the recording size. My monitor screen is 1680 x 1050. I have tried recording at 1680 x 1050 and still the same issue.

Any suggestions would be greatly appreciated.

1 Reply
Christie Pollick

Hi, Doreen - 

Sorry to hear of the issues you are experiencing, but there are a few troubleshooting steps we can try first to rule out the causes of some common problems. 

Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on the latest update can be found here

If issues persist, you are welcome to share your file so we can take a closer look for you. Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread.