Screen Recording previews fine - but appears 'white' after publishing to web and CD

Good Afternoon all,

I'm having trouble with an Articulate Storyline 2 file that has 10 screen recordings (over 8 scenes) that all work fine in Preview, but it doesn't seem to matter how I publish this file - the screen records appear as white screens after publish.

I've created a 3 slide "dummy" story, with a screen recording on slide 2 and attached it. It does the same thing as my "real" one.

Can anyone provide any advice or suggestions?

Thank you kindly!


9 Replies
Mark Lester

Hi Stevi-lee,

I've published your example to my LMS and can report the video on slide two displayed as intended.

My guess is that the browser you're viewing your published work on hasn't got a compatible flash or html5 video player plug-in or video content has been disabled by your network admin as a network security protocol.

To confirm this is this the issue you could try viewing your published work on an off-network internet (and video playback) capable computer or device then explore the compatibility issue.

Hope this helps. 

Stevi-lee Hancock

Hi again Leslie, I've zipped the published output of my "Real" project and attached it.  Is there something you can check in there?

I've also added my "Real" Articulate file to work with.

I would greatly appreciate any suggestions :)



Leslie McKerchie

Hi Stevi-lee!

Glad to hear that you were able to get something working for you and you are closer to a solution. I thought the following may help you as well:

If MP4 videos don't display when your Articulate content is hosted on a server, it's likely that the server isn't configured to play these files. See this article for more information.