Screen Recording sound drop outs Aug 15, 2012 By Susannah Harper I'm getting sound drop outs or clicks in my screen recordings. I'm using a microsoft headset, only a cheapie, it loses sound in random spots, not consistent. Any ideas why? I've adjusted the microphone sensitivity lower, but it's still happening.
Peter Anderson Staff over 11 years ago08/20/12 at 2:30 pm (UTC) Hi Susannah! Do you want to submit a case and send us the .story file so we can help figure out what's going on?
Daniel Brigham Hero over 10 years ago11/21/13 at 7:14 pm (UTC) Hi, Peter: I'm having the same issue. Just submitted a case.
Leslie McKerchie Staff over 10 years ago11/22/13 at 5:53 am (UTC) Hi Daniel! I can see where you submitted your support case (00370075) and will follow along as well.
Daniel Brigham Hero over 10 years ago11/23/13 at 8:25 am (UTC) Thanks, Leslie: Jonathan (Articulate tech) recommended I update my audio driver. I updated my driver to "Realtek High Definition Audio Driver" and that seems to have fixed the problem. Thanks so much. --Daniel
Leslie McKerchie Staff over 10 years ago11/25/13 at 4:48 am (UTC) Awesome! Glad that you were able to get the assistance that you needed and thanks for providing an update
5 Replies
Hi Susannah!
Do you want to submit a case and send us the .story file so we can help figure out what's going on?
Hi, Peter: I'm having the same issue. Just submitted a case.
Hi Daniel! I can see where you submitted your support case (00370075) and will follow along as well.
Thanks, Leslie: Jonathan (Articulate tech) recommended I update my audio driver. I updated my driver to "Realtek High Definition Audio Driver" and that seems to have fixed the problem. Thanks so much. --Daniel
Awesome! Glad that you were able to get the assistance that you needed and thanks for providing an update
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