Screen recording- Step by step slides

Hi Elyse,

Are you still running into trouble with capturing text entry on your screen recordings? Mind telling us what options you're choosing for the screen recording, or sharing the .story file you're having the issue with? Thanks!

I figured it out! But thank you for your response.

Awesome! Glad to hear it, Elyse

Elyse,

I'm actualy having a similar issue where the step by step did not show each step of the recorded video. I tried the Action Fine Tunining feature, but it did not change anything. How did you solve the issue?

Cris, I've had the same thing, but only since the most recent update.  Maybe something changed?  I put in a ticket.

Thanks Rebecca, let me know how it goes.

Hi Cris!

Any chance you'd be willing to share your file here? Or you can send it privately using this link so we can take a closer look...

Thanks!

Hi Peter,

unfortunetly the recording has private information, but i will contact Articulate's tech support.

Thanks, Cris! They'll be happy to sign a non-disclosure agreement if you'd like. 

My original recording didn't pick up the typing of text in two fields.  So, I went back and recorded the scene as a new scene.  Everything recorded fine except it stopped at the typing.  The last slide captured was when I clicked into the field to begin the typing.

Hey Gayle!

Have you checked to see if you can backup the end time of your recording, thus revealing the typing, using the Action Fine Tuning interface? 

Wonderful!!!  That worked.  Thank you!

Awesome! Glad to hear it

Hi Peter:

I'm having trouble with a screen recording project where I have a slide that requires the user to choose ctrl+A.  When I do a typical ctrl key then A key nothing happens except that the box that says "press control + A" disappears. If I press both keys at the same time I get the "try again" layer and when I press "continue" it hides that layer but again doesn't reset the screen with the box that says "press control + A".  There seems to be no way to get to the Correct layer that would help me advance to the next slide/step in the video. Help!

Hi again, Peter.  I think I've uncovered more of the problem.  I've done these before where this kind of slide becomes a "quiz" slide and the answer is supposed to be submitted immediately when the user attempts a key combination.  But for some reason with this slide that action isn't happening.  The system is requiring the user to use the key combo and then to click the "submit" button.  With other screen recordings I've done this seems to work.  Any suggestions?

Hi Anna! Peter has actually taken another position here at Articulate and does not have much of an opportunity to hop back in the forums. So, has your first post evolved into your second post...meaning that you now realize your key combination is working, but the Submit button has to be clicked additionally?

Can you share your .story file here in the forums or here privately so that we can have a look?

Thanks Leslie.  I've sent it through the help desk.

Hi Anna! Thanks for the update.  I can see where you submitted your case (#00351746 for my records) and that it has been assigned to Jonathan.  You should be hearing from someone soon.