Screen Recordings Not getting audio

Hi Adam and welcome to Heroes! 

Some other things you'll want to check that could cause unusual behavior: 

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

Also, is this happening in every Storyline file where you're recording your screen? If so, you may want to conduct a repair of your Storyline software. If it's just one particular file, try to import it into a new Storyline file. 

It only happens when trying to record things like setting an IP address on a PC.  From what I can figure out, it seems to only happen when I get into things that typically require administrative access in windows.  I have a few other screen caps to record, where I will need to use Adminstrative level programs, I haven't tested with those yet to see if the same thing occurs. 

If I am recording something using a non-administrative level program, or a web browser as the content, then it works fine.. 

You can try it yourself - do a screen capture while talking and try to change your computers IP address from a default to static IP and see if you get the same issue...

Hi Adam,

My set up only has administrative access, so I'm not sure it would be the same as what you're trying to do. Have you tried recording it using something else, such as Replay?