does any one have any idea why my screen recordings are not working? I have created screen recordings in the past without a problem but now when I create one, it plays fine in preview but once I publish for LMS it will not play in the 'view project area or when uploaded to our LMS? the seek bar still moves along but there is not sound or picture. Any ideas?
Thanks both for your help, it was as simple as my default browser had changed to internet explorer, it has been changed to Google chrome again and everything is working fine now. :0)
I spoke too soon, changing my default browser back to google chrome enabled me to view the project after publishing but it still won't play once uploaded to the LMS. I have tried to upload to our LMS using google chrome and tried internet explorer and it all uploads fine but just won't play. I am sure it is something to do with our internal network and how this is set up but if anyone has any suggestions please do tell. :0/
Does the entire file not play or just the screen recordings? Have you reached out to your LMS team to see if they had additional thoughts? Here are a few reasons why videos may not work as expected.
6 Replies
Hi Heather
this thread might help - the post by Phil. Also have you uploaded and tested in Scormcloud?
https://community.articulate.com/discussions/articulate-storyline/videos-not-playing-in-lms
Hi Heather! Looks like Wendy has popped in to assist you here, just let us know if you need anything further.
Thanks both for your help, it was as simple as my default browser had changed to internet explorer, it has been changed to Google chrome again and everything is working fine now. :0)
Glad to hear it Heather and thanks for popping in with an update.
I spoke too soon, changing my default browser back to google chrome enabled me to view the project after publishing but it still won't play once uploaded to the LMS. I have tried to upload to our LMS using google chrome and tried internet explorer and it all uploads fine but just won't play. I am sure it is something to do with our internal network and how this is set up but if anyone has any suggestions please do tell. :0/
Hi Heather,
Does the entire file not play or just the screen recordings? Have you reached out to your LMS team to see if they had additional thoughts? Here are a few reasons why videos may not work as expected.
This discussion is closed. You can start a new discussion or contact Articulate Support.