Screen resolution issues with Parallels/Win7 and Storyline

Oct 19, 2015

Has anyone had problems with using Storyline on a MAC with Windows 7 and a high res monitor (5k) I just installed it on my work computer and it looks tiny and the interface can fit in my pocket:). When I lower the resolution the text is fuzzy. Just thought I'd ask before asking IT to for help.



9 Replies
Steve Flowers

Hi Magda - 

Storyline isn't adapted for high resolution displays. 

I don't have a 5K display. That could be tough. In VMWare, I find a resolution that strikes a balance. On my Retina MPB, this is 1440 x 900. It's not perfect but it is about as good as I've been able to find. 

On my cinema display, I need to crank this up to 1600 x 1200 (only available option at the top end of the scale on W10). The downside to this setting is it doesn't fit the display.

Leslie McKerchie

Hi Magda! Looks like Steve has popped in to assist you here.

You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.

If you're using Storyline in Parallels Desktop on a Mac, you can avoid this behavior by disabling Retina resolution in your Windows virtual machine. Here's how.

Magda Diaz

For the record I fixed my issue by going  into Parallels and setting it to "Coherence Mode." Now Storyline looks beautiful and crisp and there is not a trace of the ugly Windows interface. Thanks for leading me down the path to glory.

Access from Parallels menu. See screenshot.

Lance Bredefeld

I read his post and this is quite disappointing. We cannot wait indefinitely for this to be supported and will (unfortunately) most likely be switching authoring software in our department to accommodate. I simultaneously edit 4k video and cannot switch resolutions each time i want to export a down sampled clip into storyline. Please keep in mind that as a content authoring tool, the people who use your software, author content, and not just in your software. Many other pieces of software are required to come up with the collateral that goes into storyline files. I can do literally nothing in storyline without photoshop, illustrator, audition, and premiere creating all of my collateral graphics, motion video and audio first.

QHD and UHD size monitors (especially with high PPI) are the standard now for computer use. Even in laptops. They are not the exception. Articulate (just like everyone else) will have to take risks and push the limits if they want to stay at the top. There is one thing that gets you nowhere in the tech world, and that is playing it safe.



Magda Diaz

I was able to use a 5K monitor in "Coherence mode" only. The Articulate instructions didn't work for me. I use Adobe CC and haven't had to do anything else after switching to "Coherence." Before doing that it looked terrible and unusable. I also have a Cinema Display at home and once again by switching Parallels to "Coherence Mode" it looks fine.

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