Screen Size Resolution

I purchased Storyline 2 after using the software on an older computer and I loved it.  I recently upgraded to what would be considered a standard new laptop from Best Buy, nothing special.  However, the resolution when I open the software is crazy small.  I have to go between programs nonstop for the design and engineering training I'm putting together, so switching the resolution while I work on it is not an option.  I was hoping the new upgrade would have fixed the issue, but no such luck...

Is there a fix for this or did I just waste $1500 and now need to go find different software that is up to date with the times??  If there's not a fix, any recommendations for other software platforms?

Any assistance would be greatly appreciated.

Please help!!  Thank you!!

114 Replies
Christine Miller

Would someone from Articulate please confirm that the screen resolution issue is fixed in SL3?  Not workarounds - just fixed.  I sent an inquiry email through Articulate's "Contact us" a week ago and no one has responded.  Don't need another buy and return disappointment like I had with SL2.

 

Ashley Terwilliger

Hi Christine,

With Storyline 360 and Storyline 3 we changed how we handled high DPI and high resolution machines and as Mary Beth noted it's working well for her now. I'd suggest taking a look at the trial of Articulate 360 here and confirm that it's working as you'd like on your machine and display. 

denise lowe

Thanks Kevin and Josh.  I have a Surface Pro and I made some changes in Storyline 2 properties/compatibility and then used the settings you suggested (1920x1080) for my second monitor and everything looks great now when I open Storyline on my second monitor.  

Sean OBrien

I have a High DPI laptop and several applications, especially Java ones (Inkscape) have this problem. When I looked into it I found all I had to do was adjust the High DPI scaling for the application.
See if this works for you: https://blogs.windows.com/buildingapps/2017/05/19/improving-high-dpi-experience-gdi-based-desktop-apps/

Sean OBrien

Hello All,
I tested this again on my laptop with a Hi DPI screen and SL360 works just fine. I looked at my settings and I don't have the HI DPI settings disabled. I did a post a while ago on this as I had problems with other software like Inkscape. This is a good video that shows the problem and the fix. https://www.youtube.com/watch?v=pO4v_c6-hk0