Screen Size Resolution

May 07, 2015

I purchased Storyline 2 after using the software on an older computer and I loved it. I recently upgraded to what would be considered a standard new laptop from Best Buy, nothing special. However, the resolution when I open the software is crazy small. I have to go between programs nonstop for the design and engineering training I'm putting together, so switching the resolution while I work on it is not an option. I was hoping the new upgrade would have fixed the issue, but no such luck...

Is there a fix for this or did I just waste $1500 and now need to go find different software that is up to date with the times?? If there's not a fix, any recommendations for other software platforms?

Any assistance would be greatly appreciated.

Please help!! Thank you!!

114 Replies

Bill King

over 6 years ago11/01/17 at 12:19 pm (UTC)

Many thanks, Sean. This may come in handy for me as I still occasionally need to use SL2.

Christine Miller

over 6 years ago11/06/17 at 5:32 pm (UTC)

Would someone from Articulate please confirm that the screen resolution issue is fixed in SL3? Not workarounds - just fixed. I sent an inquiry email through Articulate's "Contact us" a week ago and no one has responded. Don't need another buy and return disappointment like I had with SL2.

Mary Beth Faccioli

over 6 years ago11/06/17 at 5:47 pm (UTC)

I can confirm that its fixed in 360, for what it's worth. I know in previous threads Articulate staff noted it was fixed in both 3 and 360.

over 6 years ago11/06/17 at 5:51 pm (UTC)

Thank you for the reply, Mary Beth. I hope to also receive confirmation
from someone at Articulate.

Ashley Terwilliger-Pollard
Staff

over 6 years ago11/06/17 at 8:03 pm (UTC)

Hi Christine,

With Storyline 360 and Storyline 3 we changed how we handled high DPI and high resolution machines and as Mary Beth noted it's working well for her now. I'd suggest taking a look at the trial of Articulate 360 here and confirm that it's working as you'd like on your machine and display.

over 6 years ago11/07/17 at 4:41 pm (UTC)

Thanks Kevin and Josh. I have a Surface Pro and I made some changes in Storyline 2 properties/compatibility and then used the settings you suggested (1920x1080) for my second monitor and everything looks great now when I open Storyline on my second monitor.

articulate_settings.jpg

Ashley Terwilliger-Pollard
Staff

over 6 years ago11/08/17 at 5:26 pm (UTC)

Thanks for that update Denise and glad you got it working in a way that works for you.

Robert Kisin

6 years ago04/03/18 at 8:32 pm (UTC)

Is there any solution to this?

Leslie McKerchie
Staff

6 years ago04/03/18 at 8:55 pm (UTC)

Hey Robert,

Did you see the solution that Ashley shared above?

Sean OBrien

6 years ago04/04/18 at 10:16 am (UTC)

I have a High DPI laptop and several applications, especially Java ones (Inkscape) have this problem. When I looked into it I found all I had to do was adjust the High DPI scaling for the application.
See if this works for you: https://blogs.windows.com/buildingapps/2017/05/19/improving-high-dpi-experience-gdi-based-desktop-apps/

Kerry Lapeyrouse

over 5 years ago11/29/18 at 8:37 pm (UTC)

Is there a fix to this issue yet? I just spent $3500.00 upgrading to this laptop and have two business I am running that use the articulate program. Help.

Leslie McKerchie
Staff

over 5 years ago11/30/18 at 7:25 pm (UTC)

Hi Kerry,

What version of Storyline are you using?

This should be working as expected in Storyline 360 and Storyline 3 as shared above.

In addition, Sean shared a solution for High DPI scaling if that's what you're running into.

Sean OBrien

over 5 years ago12/03/18 at 11:50 am (UTC)

Hello All,
I tested this again on my laptop with a Hi DPI screen and SL360 works just fine. I looked at my settings and I don't have the HI DPI settings disabled. I did a post a while ago on this as I had problems with other software like Inkscape. This is a good video that shows the problem and the fix. https://www.youtube.com/watch?v=pO4v_c6-hk0