Hello. I have put together a training on a mobile app. I have 4 screencasts recorded from my iPhone of the app. The videos play fine on my computer, but when I insert them into Storyline AND Presenter, they do not play properly. I have had all sorts of issues. Either the video doesn't play, but the audio does (so it looks like a picture with a voiceover), or the audio starts at the beginning of the video, but it is only the second half of the audio (wayyyy out of sync), or it does NOTHING at all. The video is an MP4. Any suggestions?
What application did you use to record the iOS app? I would open one of the .mp4 files in some other video editor, resave it and then import it again into Storyline.
I am having a similar problem. I insert a video into Presenter 360 and it plays fine using the play button on the slide, but if I preview it or publish and import into my LMS, it is a black screen when I push the play button on the slide. It's an MP4 format file. I had read on this site that MP4 can mean several formats, so I used a video editor to export it to MP4 (h2.64) which I thought would work, but it still won't play in preview mode. Is there anything else I can try?
I just tried opening the video with Replay and publishing it as a video File, but now when I try to add it to Presenter I get an error message that it is does not appear to be a supported video format.
Are you able to share the video file for us to take a look at? You can upload into the E-Learning Heroes Community by clicking here and using Add Attachment or you can share privately with our Support Team. Either way, we'll delete the file from our computers when done testing.
The file is too large to share here. It says I have to open a support case, however, it seems the file is to large for even that. I have tried three times and it keeps looping back to the open a support case page. I have uploaded it to google docs and the path is in case 01800289. After reading some more posts, it should be related to the file size, but it would be helpful if the error message was consistent and more helpful and specific to the issue.
I saw that Renson followed up in your case. There isn't an upload limit to our case form, so it sounds like there may be something else going on with the file and perhaps your connection if you're stuck at uploading.
6 Replies
What application did you use to record the iOS app? I would open one of the .mp4 files in some other video editor, resave it and then import it again into Storyline.
I am having a similar problem. I insert a video into Presenter 360 and it plays fine using the play button on the slide, but if I preview it or publish and import into my LMS, it is a black screen when I push the play button on the slide. It's an MP4 format file. I had read on this site that MP4 can mean several formats, so I used a video editor to export it to MP4 (h2.64) which I thought would work, but it still won't play in preview mode. Is there anything else I can try?
I just tried opening the video with Replay and publishing it as a video File, but now when I try to add it to Presenter I get an error message that it is does not appear to be a supported video format.
Hi Cristiana,
Are you able to share the video file for us to take a look at? You can upload into the E-Learning Heroes Community by clicking here and using Add Attachment or you can share privately with our Support Team. Either way, we'll delete the file from our computers when done testing.
Hi Ashley, Thanks.
The file is too large to share here. It says I have to open a support case, however, it seems the file is to large for even that. I have tried three times and it keeps looping back to the open a support case page. I have uploaded it to google docs and the path is in case 01800289. After reading some more posts, it should be related to the file size, but it would be helpful if the error message was consistent and more helpful and specific to the issue.
Hi Cristiana,
I saw that Renson followed up in your case. There isn't an upload limit to our case form, so it sounds like there may be something else going on with the file and perhaps your connection if you're stuck at uploading.
Let us know if you're able to try sharing again!
This discussion is closed. You can start a new discussion or contact Articulate Support.