Screencast will not play in Production
I've built a very simple course in Storyline 3 that consists of 2 screen captures and a video. When I preview it in Storyline, it works as designed. When I view it in ScormCloud, it works as designed. When I view it either via an invitation from ScormCloud or in our LMS Pilot environment, the first screen capture does not play but the timeline continues to advance and when it gets to the video, the course starts playing and completes. I originally built it with the assets in linear format (screen capture/video/screen capture) all on one layer, then I tried building it in separate layers. Either way, the result was the same. I've spent multiple days already trying to resolve - Help!