Screencast will not play in Production
May 05, 2018
By
Debbie Lipke
I've built a very simple course in Storyline 3 that consists of 2 screen captures and a video. When I preview it in Storyline, it works as designed. When I view it in ScormCloud, it works as designed. When I view it either via an invitation from ScormCloud or in our LMS Pilot environment, the first screen capture does not play but the timeline continues to advance and when it gets to the video, the course starts playing and completes. I originally built it with the assets in linear format (screen capture/video/screen capture) all on one layer, then I tried building it in separate layers. Either way, the result was the same. I've spent multiple days already trying to resolve - Help!
7 Replies
Hey Debbie,
Sorry to hear that you ran into some difficulty with the playback of your course.
Since you mentioned being able to replicate the issue in SCORM Cloud, it'd be great if we could take a look.
You can share your .story file here in the forums or here if you need to share privately.
Hi Leslie,
Attaching the file for review. Thanks in advance for any help you can provide!
Hey Debbie,
I was able to recreate the issue you are describing when viewing the published output in Chrome 66.
Is that where you are seeing the issue as well? I'm not seeing the issue in other browsers.
I was in IE as that's my default browser, when I tried to access in Chrome, I got the attached message. Attaching the invitation link from ScormCloud in hopes it may provide more information.
https://cloud.scorm.com/content/courses/NGHULSKKJ1/FireLightApplicationProcessbc7cc93b-c430-49af-a85f-c16ef91a7594/0/index_lms_html5.html
Just wanted to follow this discussion as I have a ticket out for videos not playing in chrome as well. Fingers crossed we all find a resolution quickly!
I did make a little progress by installing the latest Storyline 3 update. That has allowed us to play screencasts in Chrome, but still struggling to get content to play in our LMS.
Hi Debbie,
Did Leslie's link work for you? What update of Storyline 3 were you using prior, it looks like Leslie published with Storyline 3 Update 3 which would be the latest at that time.
Your link looks like the course may not have been packaged or uploaded correctly. What SCORM option did you choose upon publishing?
Traci, I saw you also had a case going, and it looks like Eloisa was doing some more testing on your file.
This discussion is closed. You can start a new discussion or contact Articulate Support.