Screens jumpy when clicking area in try it mode during a demo

May 10, 2020

Hello,

I used the screen record feature to build out a 'try it' demo in Storyline 360. The actual recording went well; however, when previewing the demo (the entire scene), when I click on the screens during the demo to either select a hotspot area or type into a form field, the screen jumps ever so slightly. It is not a smooth transition to the next slide, and even though it is a slight jump, it is noticeable.

I recorded two screen recordings, one in Chrome and once in IE and I'm getting the same result in each browser. (While viewing a tutorial online, the narrator mentioned that recordings should be created in IE, not Chrome).

Is this a bug?

Thank you for your help.

5 Replies
Ren Gomez

Hi Carol,

Thanks for reaching out. I'm sorry that you ran into an issue where the slide transition flickers in Try mode for a screen recording. We do have it reported it to our team as a bug, and continue to keep an eye on it to evaluate how many customers are impacted.

Can you confirm if you see this during your publish as well? While I don't have a timeframe for a fix, I'll be sure to jump back in here when there are any updates to share.

Maria Costa-Stienstra

Hi, Carol.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
HTML5: Intermittent flickering when changing slides on a screen recording Try mode in Chrome.

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.