Scrolling bar appears in menu and resources - what's up with that?

Sep 18, 2015

Hey guys, I'm hoping I can call on the collective wisdom of the articulate community to help me solve the following problem.

I've just build my first course (actually e-briefing) in Storyline 2 and during testing a small number of users reported issues accessing the menu and resources drop down placed in the top right hand corner of the player (see screen shots of problem).

As you'll see, a scoll bar appears where it shouldn't. As a storyline/developer/tech (you name it) newbie I'm wondering if the story size (1054 x 576) could be causing the issue if the user wasn't using a wide screen monitor? Alternatively, I'm wondering if I need to adjust the player or browser settings. Has anyone else experienced this problem and can you point me in the right direction?

Your advice is appreciated.

Menu.png
Resources.png

5 Replies

Christie Pollick

over 8 years ago09/18/15 at 3:05 pm (UTC)

Hi, Katrina -- Thanks for your question and sorry you are running into issues! Would you be able to share your .story file so we can take a closer look for you, please?

You may also want to review this information on changing the browser settings and player size to see if you find improvement.

Shannon Tumolo

almost 8 years ago04/27/16 at 5:49 pm (UTC)

Hi! I'm having the same problem. I can't share our content, but are there any suggestions for fixing this issue?

Christie Pollick

almost 8 years ago04/27/16 at 6:05 pm (UTC)

Hi, Shannon -- Thanks for reaching out! May I ask if you could please check to make sure there are no extra spaces or that the Return key was not hit inadvertently? If that does not help, we may need to check out your file or a generic sample that demonstrates the issue, and you could share that privately via this form if necessary.

Shannon Tumolo

almost 8 years ago05/11/16 at 3:59 pm (UTC)

Hi Christie!

So sorry for the delayed response. I determined that it was occurring when I viewed the Story in HTML 5. If I launch the story in standard HTML - this does not happen.

I'm going to try and publish this version to our LMS and see what happens.

Thank you for your follow-up!

Best,

Christie Pollick

almost 8 years ago05/11/16 at 4:15 pm (UTC)

Sure thing, Shannon! Please keep us posted and if you continue to experience difficulties, you are welcome to utilize the form I shared above if you'd like us to check out your file offline. Or you can share here if privacy is not a concern -- the choice is yours! :)

Scrolling bar appears in menu and resources - what's up with that?

5 Replies

This discussion is closed. You can start a new discussion or contact Articulate Support.