The update forces the timeline to jump to the nearest keyframe, which does keep things in synch, but does not allow for seamless dragging.
If you are reviewing, it shouldn't matter when the project was completed, because this is something that happens in SL, and the updated version should work this way with any project.
It will not work with published material if it was published before the update, so yes, update, then republish.
This fix was referring solely to the Storyline seekbar while you're previewing or viewing the published output - not the slide timeline preview and using that indicator to scrub the slide.
If you're seeing something different and you've published with the latest update we'll certain want to take a look. If you want I'm happy to follow along in your case, so please let me know your case number when you've submitted it.
Would be happy if you did follow along but I can't see any conformation mail from you after I submitted the case. So, I don't have any case number to pass on.
Did you see the confirmation page pop up after you submitted it here? If not, that would be an indication that it did not go through and you may want to try submitting it again or using a different web browser. I don't see a recent case for you based on searching on your name alone - so if the case submission form isn't working for you, you could also start a case by emailing Support@articulate.com and they'll be able to provide you with a link to upload your files.
I'm just checking in on your case and it seems that you and Ryan were able to work on the case and he shared the following as the last update:
The behavior that you are experiencing now is expected since the timeline of the Base layer is separate from the Slide layer. If you notice, when you select different points on the seekbar, the video changes but the text on the layer stays the same since the timeline of the slide layer is separate. As of the moment, merging the timeline of the base layer and slide layer is not supported. I have submitted a feature request on your behalf. You probably already received an email from us letting you know.
Hope that helps clarify what you're seeing, and if you need any additional information please feel free to respond to Ryan in your case or to me here.
11 Replies
The update forces the timeline to jump to the nearest keyframe, which does keep things in synch, but does not allow for seamless dragging.
If you are reviewing, it shouldn't matter when the project was completed, because this is something that happens in SL, and the updated version should work this way with any project.
It will not work with published material if it was published before the update, so yes, update, then republish.
HI Gustaf,
This fix was referring solely to the Storyline seekbar while you're previewing or viewing the published output - not the slide timeline preview and using that indicator to scrub the slide.
As Walt shared, it'll jump to the nearest keyframe and you can see this described a bit more here.
Ok I don't agree wtih you. As soon as I start jumping to different positions on the published timeline, all sync is gone, never to come back. :)
I submit a case for this.
Thx
Gustaf
Hi Gustaf,
If you're seeing something different and you've published with the latest update we'll certain want to take a look. If you want I'm happy to follow along in your case, so please let me know your case number when you've submitted it.
Hi Ashley.
Would be happy if you did follow along but I can't see any conformation mail from you after I submitted the case. So, I don't have any case number to pass on.
gustaf
Hi Gustaf,
Did you see the confirmation page pop up after you submitted it here? If not, that would be an indication that it did not go through and you may want to try submitting it again or using a different web browser. I don't see a recent case for you based on searching on your name alone - so if the case submission form isn't working for you, you could also start a case by emailing Support@articulate.com and they'll be able to provide you with a link to upload your files.
Hi Ashley
Just after emailing support I received a case number. It is # 00808719.
Hope you can see my case in your log,
gustaf
Ok it is a case number from the email I sent to support.
Thanks Gustaf - I see the case was submitted and one of our team will be in touch shortly to connect with you and access your files.
Great news. :)
Hi Gustaf,
I'm just checking in on your case and it seems that you and Ryan were able to work on the case and he shared the following as the last update:
The behavior that you are experiencing now is expected since the timeline of the Base layer is separate from the Slide layer. If you notice, when you select different points on the seekbar, the video changes but the text on the layer stays the same since the timeline of the slide layer is separate. As of the moment, merging the timeline of the base layer and slide layer is not supported. I have submitted a feature request on your behalf. You probably already received an email from us letting you know.
Hope that helps clarify what you're seeing, and if you need any additional information please feel free to respond to Ryan in your case or to me here.
This discussion is closed. You can start a new discussion or contact Articulate Support.