I have developed a course and tested it using SCORM Cloud. The Search bar only appears in IE (we're on version 11) and is not visible in Chrome or Safari.
The font also looks different in Chrome and Safari.
Would you be able to help? I have attached my file for your reference.
One of my testers also noticed that the course wouldn't launch via his iPhone or iPad on Safari or Chrome. We're testing via SCORM Cloud, btw. I had no trouble launching it via an Android mobile device.
You will have limited success on mobile devices with Storyline 2 output. For the iPad, I would recommend checking the "Articulate Mobile Player app" option on the Publish dialog box if you haven't already.
Scroll down this page for a list of browsers/devices supported:
We tested it again yesterday and it works on Safari and Chrome from a Mac. I guess it doesn't support iPads and iPhones without the app installed. Although I do have the "Articulate Mobile Player app enabled when I publish it.
If you don't mind sending me your email ID on anuradha.satish@ieso.ca, I can forward you the SCORM Cloud link there.
6 Replies
Hello Anuradha,
Your file is developed in Storyline 2. That version of Storyline only supports the Search feature in browsers supporting the Flash Player.
You can scroll through a list of features supported by the Flash output, HTML 5 output, and the Articulate Mobile Player app here:
https://articulate.com/support/article/comparing-flash-html5-and-articulate-mobile-player-output-for-articulate-storyline-2
Storyline 360 does support the Search feature in HTML5 output if you decide to upgrade.
Thanks, Steve. That helps.
One of my testers also noticed that the course wouldn't launch via his iPhone or iPad on Safari or Chrome. We're testing via SCORM Cloud, btw. I had no trouble launching it via an Android mobile device.
Is this also a known issue?
You will have limited success on mobile devices with Storyline 2 output. For the iPad, I would recommend checking the "Articulate Mobile Player app" option on the Publish dialog box if you haven't already.
Scroll down this page for a list of browsers/devices supported:
https://articulate.com/support/article/system-requirements-for-articulate-storyline-2
Hi Anuradha,
Safari and/or Chrome should work on iOS devices - but do you know what version of iOS and devices they were using?
What happens when they try to launch it? If you're able to share the SCORM Cloud link here, I'm happy to test on my iOS devices!
Hi Ashley,
We tested it again yesterday and it works on Safari and Chrome from a Mac. I guess it doesn't support iPads and iPhones without the app installed. Although I do have the "Articulate Mobile Player app enabled when I publish it.
If you don't mind sending me your email ID on anuradha.satish@ieso.ca, I can forward you the SCORM Cloud link there.
Thanks!
Hi Anudradha,
The courses should launch in those environments, but as Steve mentioned there are certain features that would only work in the mobile player app.
You can create a login for Support@articulate.com and share that here, or send to me privately here.
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