Search function not working on Articulate site

Jun 05, 2014

Is anyone else having a problem searching forums. It doesn't matter what word I enter in the Search field, I get the same response--"couldn't find any matching items" (not exact wording).

4 Replies
Ashley Terwilliger-Pollard

Hi Harriet,

We've heard reports from a number of users - and it seems to work intermittently. Our web team is aware of the issue and working on a fix in addition to some other updates to the Heroes forums. I don't have a timeframe for when that'll be available, so in the meantime I'd suggest using the method Michael shared. 

Christine Hendrickson

Hi Harriet,

No doubt the search feature on the forums could definitely use a helping hand - we're hoping that the next version of the forums will have a more user-friendly search feature. 

It's been inconstant for for a while, sometimes it will work, but sometimes it will not provide any results. I'm sorry if this has caused any frustration, but I definitely recommend sticking to the Google solution for the time being, just to make sure you're seeing the best results from the community.

We're really excited about the new version of the forums and we're hoping we'll be able to share it with the community soon.

Have a great Friday!

Christine

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