Second quiz try hangs on results slide

Jan 21, 2019

I am having issues with a quiz-only project hanging when showing the results slide after a second attempt on the same quiz. Many thanks, in advance, for insights on how to fix this!

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Project: Six 20-question tests, each drawn from a bank of 50 questions. Learner must score a pass on each test, and receives unlimited tries to do so. Scores are recorded manually; no LMS interaction needed. (Developed in Storyline 360.)

Issue: On the first try, a fail correctly shows the failure layer. Clicking on the "Retry Test" button restarts the test as expected. At the end of the second test session, where the results slide should pop up, the spinning loader wheel runs endlessly. This occurs regardless of the pass/fail results on the second try.

Tried the following and retested via FTP upload, but these revisions have not fixed the problem or (detectably) changed anything:

I've reset the results slide to reset to initial state.
I've moved "Submit results [Test_01_Results] When timeline starts" to top of the stack of results slide triggers.
Tested in both Chrome and IE11.

Here are some screenshots...

What I see instead of the second attempt results (that is, not much):

Results base layer:

Failure layer:

39 Replies

Jill S

over 5 years ago01/21/19 at 5:29 pm (UTC)

I think you'll need to revert to a previous version...I had this same problem last week:

https://community.articulate.com/discussions/articulate-storyline/retry-quiz-questions-new-feature

FS H
Author

over 5 years ago01/21/19 at 5:37 pm (UTC)

I'll try that now, Jill! Thanks for your super-quick response!

Promise to report back soon.

FS H
Author

over 5 years ago01/21/19 at 5:54 pm (UTC)

Fixed! Reverted back to the November 27, 2018 (3.22.17236.0) version (after uninstalling December 27, 2018 update, version 3.23. 17522.0, which is not quite ready for prime time).

Now I can take, fail, and retake the quiz endlessly.

Jill S., you are my Elearning Hero!

Leslie McKerchie
Staff

over 5 years ago01/22/19 at 2:49 pm (UTC)

Hello FS and welcome to E-Learning Heroes :)

Thanks for sharing what you are running into. So glad that Jill was able to pop in and help you out here.

We do have an open issue reported with our team and I've added this conversation to the report so we can keep you up-to-date.

Leslie McKerchie
Staff

over 5 years ago01/22/19 at 8:21 pm (UTC)

Hello again FS,

We corrected the issue that Jill referenced above, which was specific to course development and adding a trigger.

It sounds like your issue is specific to course playback, which is a bit different.

Is your quiz in a question bank?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

FS H
Author

over 5 years ago01/22/19 at 8:36 pm (UTC)

Hi Leslie,

I will send you the test file version of the course via private upload.

And yes, the quiz is in a question bank.

Reverting back to the November update appears to have fixed the problem.

Thanks for looking into this!

Leslie McKerchie
Staff

over 5 years ago01/22/19 at 9:40 pm (UTC)

Thanks, FS.

Taking a look and will reply back to you via e-mail.

M Williams

over 5 years ago01/24/19 at 3:37 am (UTC)

I'm also having the same issue here, where the results slide will not render after the first time. Mine is also items drawn from a question bank. I can share files if needed. Thanks!

Ashley Terwilliger-Pollard
Staff

5 years ago01/24/19 at 6:22 pm (UTC)

Hi M,

What update of Storyline 360 are you using? I looked at FS's case and saw that the issue they ran into was how Storyline Update 23's published output is freezing when retrying quiz from question bank only on Google Chrome. If that matches your setup, I can add your info to our report, and in the meantime, you can roll back to Update 22 or instruct learners to use a different browser.

If your situation is a bit different than I described, we'd love to take a look at your files, with your permission. You can share it publicly here, or send it to me privately by uploading it here.

I’ll delete it when I’m done troubleshooting.

M Williams

5 years ago01/24/19 at 7:01 pm (UTC)

Ashley - I'll upload later this evening.

I had just updated Storyline 360 to the latest version before starting the new project. I was getting freezing in Chrome and also just when previewing through Storyline.

I didn't test on any other browsers.

I'm on a different machine right now with the previous version of Storyline, and everything works as expected.

Thanks for the followup.

FS H
Author

5 years ago01/24/19 at 8:24 pm (UTC)

Actually, just for the record, I experienced the problem in both Chrome and Internet Explorer 11, as indicated in my original post.

Emmanuel NIEL

5 years ago01/25/19 at 10:39 am (UTC)

Hello all, just to confirm, I got the same problem today: impossible to redo quiz more than one time. I did the downgrade to the November version, and now my quiz works perfectly.

Just to add more informations, in order to resolve this issue, it seems that the problem appears when drawing questions from a bank. When I disable the random selection I haven't the issue.

Leslie McKerchie
Staff

5 years ago01/25/19 at 8:12 pm (UTC)

Thanks for reaching out and sharing what you are experiencing as well.

You're in the right place to be notified of any updates that we have to share.

Josh Olsen

5 years ago02/01/19 at 12:43 am (UTC)

I'm getting the same hanging on the results slide for SL 360 v3.24.17733.0

It's happening in Preview mode within Storyline too as well as in browser.

Jill S

5 years ago02/01/19 at 1:14 am (UTC)

Reverting worked for me...see earlier post. November 27, 2018 works for me. Hope it works for you. Thanks for inadvertently confirming that I should not upgrade.

Susi B
Hero

5 years ago02/12/19 at 2:02 pm (UTC)

Hi everyone,

we have the same problem (SL 360 v3.24.17733.0). Funny thing tho, if we use the new feature of only retrying wrong answers, it works. Sadly our customer doesn´t want that, so we have to remove it. -.- Tested in IE11 and SL Preview doesn´t work either.

Regards

Susi

France Hernandez

5 years ago02/12/19 at 2:42 pm (UTC)

This post was removed by the author

FS H
Author

5 years ago02/12/19 at 2:48 pm (UTC)

Susi, Definitely plan on reverting back to the November 27, 2018 version! That solves the problem and restores things to "normal."

Hopefully, Leslie and team will soon let us know that the issue's been resolved and then we can enjoy the new goodies in the latest version, too!

Susi B
Hero
FS H

5 years ago02/12/19 at 8:26 pm (UTC)

Actually I tried this and it still didn't work. I had to upgrade to the latest version again and first remove the checkmark to only retry wrong answers in the "reset result" trigger. Somehow the older version couldn't ignore this even the feature isn't there. After removing the checkmark in the trigger, saving the file, downgrading SL360 to the November Update again and reopening the file it workes in preview.

This really gave me a bit of a headache figuring out why it didn't work after the first downgrading. xD Working with a questionbank btw and had problems with resetting the questions after the first downgrade too. It really is kind of weird.

FS H
Author

5 years ago02/12/19 at 8:45 pm (UTC)

Wow, that does raise the scary bar on this issue a bit! So many problems to sort out, Susi!!

I am crossing my fingers this gets fully resolved before my client asks for final delivery of their super-duper testing project: 300 questions distributed (via six finicky test banks) into six separate quizzes, each with unlimited retries until passed.

Leslie McKerchie
Staff

5 years ago02/12/19 at 8:51 pm (UTC)

Oh no, Susi.

Sounds like you did get a bit of a runaround, but I appreciate you keeping us up-to-date and letting us know what you were experiencing along the way.

Are you using question banks in the course you are having difficulty with?

5 years ago02/13/19 at 5:45 am (UTC)

Hi Leslie,

yes it has a questionbank with only 10 questions of which 5 are picked. And in this file there is only the questionbank, 1 result slide and a starting slide in it.

I could share it privately if you want to have a look. :)

Ashley Terwilliger-Pollard
Staff

5 years ago02/13/19 at 2:23 pm (UTC)

Hi Susi,

I'd love to take a look at it privately, as it does sound similar to an issue that popped up in Update 23 where a course freezes in Chrome when retrying the quiz from a question bank, after first failing the quiz. Since you're also seeing the freeze in Preview and IE11, it may be different, but testing will help us confirm!

You can send it to me privately by uploading it here.

I’ll delete it when I’m done troubleshooting.