Seek Bar

Hi Valencia,

It is hard to know what is going on without seeing your project. 

A couple of things that you might check:

1. On your layer, right click and select properties for the layer
2. In the properties panel for the layer, set Allow Seeking to Yes.
3. In the Base Layer section, Check Pause Timeline of base layer.

If that doesn't help, then I would you suggest you post a copy of your .story file for someone to look and to see if we can troubleshoot for you.

Dave

Hello,

I have checked the suggestions and still now working properly.

Please let me know how I can send the file privately.  Thank you!

Hi Valencia, 

You can open a ticket with Storyline for their support team to look at it, provide a sanitized version to share here, or PM me and I'll send you a dropbox link where you can share it with just me.

Dave

Hi Valencia, 

Just popping in to back up Dave here  If you'd like our team to take a look, then with your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Thanks Leslie,

Dave