Seekbar built into interface broken when Video on stage

I published a lesson that won't let me scrub or click along the seekbar and skip to that location or slide along where I drag. This is the built-in seekbar in the interface.

I took off the video and published, this will let me scrub the timeline or click to exact locations.  I wanted to prove that My settings were correct  - I did not use, Resume where left off, I used reset which should let us scrub the timeline of the seekbar.

This is a new feature, or new broken item unless anyone knows, It may result from the new features with the locking of the seekbar, and anything related to the seekbar.

This may be an HTML issue, and the Interface has been having a lot of issues recently, that have just been fixed, like the Restricted Menu not working when always resume.

https://360.articulate.com/review/content/1e80eab0-805c-477b-8ae3-16f48cc1c48c/review

That is a peek of what happens, Instead of our company video, I tried a content library video, and it had the same exact results.

Oh preview works, which is using Flash/Animate, and the review site works.

Thanks for any help. Maybe there are other new settings that I do not know about. THanks,

Kyle

8 Replies
Kyle Main

Update,

The settings are (Flash with HTML backup).  I just tried HTML with Flash Backup and it's working.

Flash is currently installed on 90% of our 1000's of computers, so I'll have to use HTML only with these, but I have not tested the HTML version completely yet.

We have 300 other lessons with videos that use Flash first, but these are working, so it makes me think that the issue happened with one of the latest updates or bug fixes that may have caused new bugs.

Ali Goulet

Hey Kyle! 

Thanks for reporting this to us, that Peek was really helpful. I did some testing and I do see those timeline seekbar inconsistencies specifically in the Flash output. 

I have reported it to my team as a possible software bug in Storyline 360.

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. For now, I would recommend publishing for HTML5 to avoid this.

Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Ali Goulet

Hey Kyle!

While playing around with this a little more I discovered another workaround for the time being that I wanted to share with you. 

If you insert the video on a layer and set a trigger to Show Layer When Timeline Starts, and a trigger on the layer to Play Media When Timeline Starts, the seekbar appears to work in the timeline for the Flash output. 

I attached a sample file of this here for you to take a look at.

I realize this requires some extra legwork, so I apologize if it's slowing down your workflow. I'll be sure to update you here as soon as I have information to share about this.

Thanks again for your detailed description and the time you put into testing this! 

Kyle Main

I like your thinking.

It is good logic

Part of what I do is to try to break things, so that I can fix bugs before our users find them by accident.

This may not be a bug, but I'm wondering if you know how to avoid the the seekbar not working with the video. Please see the PEEK below.

FYI, This is in Preview Mode.  I've seen this before where the seekbar and video stop being in synch, but I want them to be in synch always.  Thanks

https://360.articulate.com/review/content/9acabea1-992c-4edd-abbb-1e67431e9497/review 

Ali Goulet

Hey there Kyle!

If you select Pause Timeline of Base Layer in the layer settings, the video will be controlled by the seekbar:



Breaking things is what we do over here a lot, too! Definitely the way to go to improve everything. And I'll admit, this one had me stumped for a moment- so thanks! I learned something new 😄

On the plus side in this case- we both get to watch a video of an adorable dog over and over 😉.

Let me know if you run into anything else!

Kyle Main

I do like the doggy :)

Great so your solution solves 2 issues. The issue never mentioned in the
start of this thread is that a video on the stage will not always stay in
sync with seekbar. Your solution will help a lot of other threads I think.

I made a different solution band-aid that used another layer and on this
layer I put a huge hot-spot over the entire video so it couldn't be
clicked, and a trigger on the video layer to show that hotspot layer.

This seems to work, but then there is always a finger cursor and it looks
like you can click, nothing happens since the hotspot has an undefined
trigger.

So your solution wins. Great Logic again!

Thanks,