Recently I've had to change pc and reinstall Storyline (the license was previously on my pc and a colleague's pc). The re installed SL keeps prompting me to enter my serial number but when I do it states that the maximum number of allowed activations has been exceeded.
I cannot uninstall from my previous pc (it is well and truly inactive/unresponsive) so any help/ advice on how to get around this would be much appreciated.
Just contact customer support directly and they will reset this for you. You can contact them by entering a support ticket via the Main Contact link on the Articulate web site.
I have just had a similar problem - but Storyline is claiming my serial number is invalid. I cannot now use Storyline on either my desktop nor laptop and I have urgent deadlines in the next couple of hours - I have submitted a case but that not going to be quick enough!!
6 Replies
email customer support with your serial number and ask them to reset the activations.
Just contact customer support directly and they will reset this for you. You can contact them by entering a support ticket via the Main Contact link on the Articulate web site.
Awesome, thank you both
Hi Harri,
Just in case you didn't have it, here is where you can submit your Support case.
Have a good day!
I have just had a similar problem - but Storyline is claiming my serial number is invalid. I cannot now use Storyline on either my desktop nor laptop and I have urgent deadlines in the next couple of hours - I have submitted a case but that not going to be quick enough!!
Hi John,
I see that Joe on our Support team got you all figured out and reactivated! Please let us know if you need anything else!
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