Serial Number Issues- Urgent

Hi All,

Recently I've had to change pc and reinstall Storyline (the license was previously on my pc and a colleague's pc). The re installed SL keeps prompting me to enter my serial number but when I do it states that the maximum number of allowed activations has been exceeded.

I cannot uninstall from my previous pc (it is well and truly inactive/unresponsive) so any help/ advice on how to get around this would be much appreciated.

Thank you in advance

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