1 Reply
Ashley Terwilliger-Pollard

Hi Steve and welcome to the community! 

You may encounter the following error when attempting to view Tin Can API content:

Unable to connect to the server

There are two possible causes for this message:

There is No Internet Access

This issue will occur when content doesn't have Internet access and is unable to communicate with the LMS. To resolve it, re-establish your Internet connection and click Retry.

The LMS Is Rejecting the Data

You'll also encounter this issue if the LMS rejects the data being sent by the content. Contact your LMS provider for a solution.

You could also look at testing your content in SCORM Cloud which is an industry standard for testing SCORM content. Here are directions to help walk you through the testing.