Shapes and Characters resizing problem

Dec 13, 2012

I'm not sure what happened, but I was working on a project last night on my Thunder display (I'm using Parallels), and when I opened it up on my Retina macbook screen this morning, the shapes and characters are skewed. What I mean is that the boundaries are still accurate, but the actual sizes are inaccurate. I attached a screenshot.

Need help!


9 Replies
Christine Hendrickson

Hi Mark. Welcome to E-Learning Heroes!

It looks like it may be related to a DPI issue. You might want to make sure that your current DPI settings (on the PC side, not Mac) are correct.

Here's some more information:

Storyline will function as expected when Windows is set to 96 DPI (dots per inch).

Storyline does not currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

Here's how you can switch to 96 DPI:

If changing the DPI settings doesn't fix the problem, or if your DPI is already set to 96, we may need to see if you can update the software. If you can, try to download Storyline's Update 1 and see if that fixes this problem.

Let me know if you still experience this issue after trying the steps above.



Claire Burbridge

Hello All,

I'm having the same problem with some font size adjusting. Not just in some shapes but some text boxes as well. Post publication to LMS (scorm) if I open the file again some of the font has resized itself.
I have changed my DPI to 96, installed the Storyline Update 3 and using Articulates own font.

What is happening? Any ideas?

I have 9 files (about 10-21 slides, multiple layers) where this has occurred somewhere and I don't want to have to update everything before I republish to LMS (due to learning updates)



Ashley Terwilliger-Pollard

Hi Claire,

Since you've already done some troubleshooting (checking your DPI, ensuring you're on Update 3, and fonts) would you be able to share one of your .story files with our Support team and they'll look into what's happening? Please let them know which slide the problem is occurring on, and if you're able to share what it is supposed to look like that'll also be helpful.  If you'd like to let me know the case number I'm happy to follow along as well. 

Claire Burbridge


I thought I would go through and try the above trouble shooting options again first. Always worth a double check.

I went back into my computer to check the DPI. I HAD changed the DPI from 120 to 96 DPI previously, but when I went back in to check it today the DPI was showing at 120 again.

This time I adjusted the DPI 96 and instead of shutting down and restarting the computer, I simply logged off and logged back in.


Thanks so much guys. I thought I was going to have to adjust 9 files (about 10-21 slides each and multiple layers)

You've saved me days of unnecessary work.



This discussion is closed. You can start a new discussion or contact Articulate Support.