I've just finished a project where I have hidden all of the built in controls and added a left and right arrow within the slide to navigate. Within edit mode, the arrows are perfectly aligned in the bottom right corner, however when it renders into preview mode, the right arrow is sitting about a mm higher.
I have attached pictures, the pic with the gridlines is when it's editable, the other pic is when I have it in preview.
I'm curious if your DPI setting may be causing an issue for you?
Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.
One final tip: be sure you're editing in at least 100% view, since editing in anything less than 100% can cause misalignment in objects that have the illusion of being aligned.
Hmm I have checked both and still having the same issue. I always have my view set to 100% and I checked the DPI and the slider was already on 100% as far left as it would go.
Hello Siobhan! Thanks for that information. At this stage I would recommend reaching out to our Support Engineers directly over here so they can investigate with you to get to the bottom of this as quickly as possible. Be sure to share your case number here with us so we can follow along and relay helpful info in this thread for anyone else in the community that may encounter the same problem! :)
Hey there Anna! I'm sorry you're running into this, I can certainly understand the frustration here. Since it sounds like you've done a bit of troubleshooting on your own already, I think it would be best to get in touch with our Support Engineers directly by way of this form so they can help investigate this further with you. They're rockstars, and will be able to work one-on-one with you to get to the bottom of it quickly. If you go that route, you can let me know your case number here and I'll be sure to follow along with it. Thanks! :)
7 Replies
Hi there Siobhan,
I'm curious if your DPI setting may be causing an issue for you?
Hmm I have checked both and still having the same issue. I always have my view set to 100% and I checked the DPI and the slider was already on 100% as far left as it would go.
Hello Siobhan! Thanks for that information. At this stage I would recommend reaching out to our Support Engineers directly over here so they can investigate with you to get to the bottom of this as quickly as possible. Be sure to share your case number here with us so we can follow along and relay helpful info in this thread for anyone else in the community that may encounter the same problem! :)
If the end user's computer is not set at a 96 DPI, will that mess up the alignment of items?
Hey Anna,
Yes, having a different DPI setting can definitely make things appear to be misaligned. Are you encountering something of that nature?
Yes, I am. It is frustrating that some move, while others don't. I've tried all suggestions on changing my computer settings, but nothing has helped.
Hey there Anna! I'm sorry you're running into this, I can certainly understand the frustration here. Since it sounds like you've done a bit of troubleshooting on your own already, I think it would be best to get in touch with our Support Engineers directly by way of this form so they can help investigate this further with you. They're rockstars, and will be able to work one-on-one with you to get to the bottom of it quickly. If you go that route, you can let me know your case number here and I'll be sure to follow along with it. Thanks! :)
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