Shapes moving out of alignment in preview mode

Hi, I'm having this issue in SL2. It's on a local drive and but the shapes appear in a different place in preview mode. I'm also having the same issue with a zoom region. The zoom did originally work work correctly too but suddenly started to appear out of place. Is there a fix?

I just rebuilt it

Hi Andrea,

We'd be happy to take a look at your file. Can you share a copy of the .story file with us here, or send it along to our Support team here?

We're having a similar issue w/ SL 3 -  Two text boxes on the Feedback Master slides are remaining where they "used to be" when I preview. 
All files are local.

Hey Keith-- sorry that's happening!

Would you be able to share your .story file here so we can take a closer look? You can attach it right to a comment in the thread. 

Really appreciate it!

I am using  boxes with an outline and no fill over the same boxes with fill for a specific hover/click effect. The boxes with no fill have a hover state change to a 25% transparent fill with text on it. Everything is perfectly aligned in the SL2 file but once published some of the boxes (not all) shift out of alignment. It is interesting these threads go back a few years but I am just recently experiencing the issue. Seeing no fix for this is concerning. Any recent fixes or workarounds?

Ali:

Sorry - we already built a new Feedback Master. Since we were just getting started setting up our template, we didn't have to do too much re-work.

For what it's worth, we originally made changes to the Feedback Master Slide, moving text boxes, adding a shape, etc. We then grouped several elements together & copied & pasted the group into the incorrect & correct slides. When we previewed, 2 of the text  boxes displayed in their previous locations - as if we hadn't moved them prior to grouping.

Hey Khalil- Sorry that's happening! Since this is an older thread- lets go ahead and start from scratch with what you're seeing.

Would you be able to share your .story project file here? I'd love to do some testing with it. 

You can add it as an attachment right to a comment like this: 

Thanks for letting us know about this!

Hey Keith! 

Thanks for that update and those details here. I'm glad you're good to go after remaking the Feedback Master.

I did a quick test on my end and couldn't reproduce what you're describing. If you run into it again, be sure to let me know here so we can continue investigating this with you! ☺️

Hi Keith and Khalil,

I know this one has been around for a while, but I believe you both were seeing it in Storyline 360? Just a quick note to let you know that the issue where shapes are not aligned in preview/publish is fixed in the latest Articulate 360 Update. 

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Ashley:

Does this fix apply to Storyline 3 as well?

Hi Keith, 

It'll be available in the next update of Storyline 3, which the date of that release is still to be determined. We'll let folks know here once that is available! 

Good to know - thanks!

Is this solved yet?
I am seing thís issue in SL360 right now.
Do you have a workaround?

Hi Henriette! 

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.11.14249.0 in the bottom-right corner. 

We've included a fix for this issue in the latest update of Storyline 360, so you'll want to download that update to take advantage of the fix!

Hi
I am running the latest version, the one that you mention.
It different what I experience. I have 11 drag boxes. Once I peview, sometimes they are out of order and yesterday only one was shown. When I dragged this to a drop position, the next drag box was suddenly showing up ect. To day, again I get one drag box in preview and when I drag this, the next comes and after dragging this, nothing more happens. See attached

Best Regards
Henriette Krohn

Hi Henriette,

It looks like you meant to attach some files here, but they didn't come through. If you responded to this post from your email any attachments wouldn't appear here. Please visit this page and use the "Add Attachment" button at the bottom to upload them.

I had another issue and mentioned this to one of your colleagues as well. I hope he is looking In to it. Wilbert Mariano.

Best Regards
Henriette Krohn

Hi Henriette,

I saw your case with Wilbert, and I saw he messaged you the end of last week requesting a copy of your files as well. Did you get that email? It should have included a private link to upload your files to him and then he'll be able to test and take a look! 

Yes, I did and I also uploaded it. Now I have done it again.

Best Regards
Henriette Krohn

Thanks Henriette and I see that Wilbert reached back out to you - and now has a copy of your file. He'll be in touch as soon as possible. 

The issue is still not solved, can you help me out on this?
Page 1 is the issue

Best Regards
Henriette Krohn

Looks like Wilbert is testing your file - I will make a note within your case that you are requesting follow up. 

Sounds good, looking very much forward to getting this solved.

Best Regards
Henriette Krohn