Should I reinstall?

Hi,

Since adding audio files to a project I have had a lot of bugs.

I would initially insert large files and edit them in the slide but that seemed to start a whole set of issues such as slides becoming 41 hours long and being unable to reduce them. I now find that when I upload a project to view online the slides advance without warning, images are missing and other such issues. My question is should I just back up and reinstall?

Thanks

1 Reply
Alyssa Gomez

Hi Nick, sorry to hear the audio files have caused those issues in Storyline! Can you confirm that you're working from your local hard drive? If Storyline is still performing erratically on your local hard drive, a simple repair usually fixes the problem. Let us know if this works! If not, we'll continue investigating.