Do you mean you can't find the uninstall options or do you see another error message?
It may be easier to continue troubleshooting this with our Support team here, as if you're unable to uninstall they may need to take a look at more information on your individual system.
Replying via email won't include any images or attachments here - so you're welcome to pop back into the forums you can include that here.
It sounds like it's unable to find the necessary files to conduct the uninstall, so again I'd like to have you continue troubleshooting this with our Support team here so that they can help you find those files on your system.
6 Replies
Hi Patty,
Have you looked at conducting the repair of Storyline here? You'll want to make sure you're also working on local project files as mentioned here.
The uninstall program can't even uninstall it.
And yes, I always work from C.
Hi Pat,
Do you mean you can't find the uninstall options or do you see another error message?
It may be easier to continue troubleshooting this with our Support team here, as if you're unable to uninstall they may need to take a look at more information on your individual system.
Control panel/programs and features/uninstall.
Articulate shows up and it looks like it starts to uninstall, but then halts saying it cannot be uninstalled.
[cid:image001.png@01D054F1.8DB0A540]
Hi Pat,
Replying via email won't include any images or attachments here - so you're welcome to pop back into the forums you can include that here.
It sounds like it's unable to find the necessary files to conduct the uninstall, so again I'd like to have you continue troubleshooting this with our Support team here so that they can help you find those files on your system.
This discussion is closed. You can start a new discussion or contact Articulate Support.